Live Chat Support-ADF Medical

1 week ago
Full-time
Junior
Customer and Technical Support
ADF Medical

ADF Medical

ADF Medical specializes in enhancing the marketing strategies of medical practices by leveraging two decades of expertise in practice development to optimize service offerings and increase revenue.

Professional Services
1-10
Founded 1993

Description

  • Respond promptly to patient and client inquiries through the live chat platform.
  • Provide accurate information about medical services, appointments, and billing.
  • Manage multiple chat conversations at once while maintaining service quality.
  • Log and document all interactions in the support system.
  • Escalate complex or sensitive issues to the appropriate team.
  • Uphold patient privacy and confidentiality in compliance with HIPAA.

Requirements

  • 1+ year of live chat or online customer service experience.
  • Strong written communication and grammar skills.
  • Typing speed of 45+ WPM with high accuracy.
  • Ability to multitask and stay calm under pressure.
  • Reliable internet connection and a quiet home workspace.
  • Healthcare or medical background is a plus but not required.
  • Availability for full-time or part-time work.
  • Experience supporting patients or clients in a customer service environment is preferred.

Benefits

  • Competitive pay.
  • Health, dental, and vision benefits for full-time employees.
  • Paid time off and paid holidays.
  • Flexible shift options.
  • Career growth opportunities within ADF Medical Services.

Interested in this position?

Apply directly on the company website

Apply Now

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