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Customer Success Manager, Growth

1 month, 2 weeks ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Amplitude Looker
Apply Now
AcuityMD

AcuityMD

AcuityMD offers a MedTech intelligence platform that integrates precise data, AI-driven insights, and user-friendly workflows to enhance the efficiency and effectiveness of medical device sales teams.

Health Care Providers & Services
51-250
Founded 2018
$38M raised
View All Jobs 13

Description

  • Manage a large book of business across multiple account specialties and product configurations/use cases.
  • Drive user adoption through executive sponsorship, change management, and best-practice guidance.
  • Lead Executive Business Reviews with client executives to communicate value and provide strategic recommendations.
  • Generate contract renewals by positioning AcuityMD as critical to customers’ long-term sales process.
  • Identify and share customer success stories and examples of AcuityMD ROI.
  • Partner with Account Executives to build growth strategies and support renewals and expansions.
  • Monitor account health and adoption to identify opportunities for greater customer value.
  • Develop strategies to mitigate account risk and keep customers committed to AcuityMD.

Requirements

  • Deep experience in Customer Success for Enterprise SaaS and/or the Medical Technology industry.
  • Ability to build close personal relationships with customers and colleagues through empathy and curiosity.
  • Eagerness to learn and dig into technical aspects of the platform.
  • Patient and active listening skills.
  • Proactive, self-driven, and resilient with strong energy.
  • Excellent verbal and written communication skills, including email and PowerPoint.
  • Highly organized with the ability to multitask and prioritize assignments.
  • Comfort with change in tooling and processes.
  • Analytical background with experience using data platforms such as Amplitude, Looker, or Omni (preferred).
  • Experience using a customer success platform such as Gainsight, Planhat, or Vitaly, including backend administrative configuration work (preferred).
  • Eligible work permit in the USA required.

Benefits

  • OTE salary range of $120,000-$160,000.
  • Competitive cash compensation plus equity.
  • Fully remote flexibility for employees in the US.
  • Work-from-home stipend and $1,000 home office stipend with WiFi reimbursement.
  • Generous flexible PTO and flexible hours.
  • 100% paid health, dental, and vision plans for employees; 75% paid for dependents.
  • Reimbursement for relevant learning and up-skilling opportunities.
  • 8-16 weeks of fully paid, flexible parental leave.
  • Optional in-person team retreats multiple times per year.

Interested in this position?

Apply directly on the company website

Apply Now

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