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Sustaining Engineering Lead

2 months, 1 week ago
Europe
Full-time
Lead
Site Reliability Engineer (SRE)
DevOps and Infrastructure
CI/CD GitHub JIRA
Apply Now
Actian

Actian

Actian Corp provides data management solutions for organizations to make confident, data-driven decisions and accelerate growth through hybrid data management, integration, and analytics services worldwide.

IT Services
251-1K
Founded 2005
View All Jobs 14

Description

  • Own the full escalation lifecycle from initial triage through verified production deployment.
  • Immediately assign incoming escalations and ensure there are no gaps in response ownership.
  • Qualify issues by verifying reproducibility, severity, workarounds, and whether the case is a defect or feature gap.
  • Lead and optimize the rotating engineer squad drawn from feature teams.
  • Ensure rotating engineers retain ownership of their tickets until resolution, even after their rotation ends.
  • Act as the Incident Manager during high-severity outages and coordinate the engineering response.
  • Serve as the primary technical bridge between Engineering, Support, Customer Success, and Product.
  • Join customer calls when high-level technical input or escalation support is needed.
  • Track operational metrics such as response time, qualification time, and ready state to identify bottlenecks.
  • Verify fixes move successfully through CI/CD and are deployed to production.

Requirements

  • Strong background in Software Engineering, Site Reliability Engineering, or Tier 3 Support Engineering.
  • Experience with complex SaaS architectures, data platforms, or distributed systems.
  • Proven experience managing production outages and critical enterprise customer escalations.
  • Ability to lead calmly, decisively, and communicatively during high-pressure incidents.
  • Deep expertise with Jira, GitHub, CI/CD pipelines, and modern monitoring tools.
  • Exceptional verbal and written English communication skills.
  • Ability to translate technical issues into clear business impact for internal executives and enterprise clients.
  • Comfort using AI to detect and triage incidents.
  • High-agency, proactive mindset with strong personal accountability.
  • Experience working in a remote or hybrid environment (preferred).

Benefits

  • Competitive salary and benefits package.
  • Flexible work arrangements, including remote or hybrid options.
  • Opportunities for professional growth and development.
  • The chance to join a fast-growing company in the data management space.
  • Collaboration with a passionate and diverse team.

Interested in this position?

Apply directly on the company website

Apply Now

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