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Senior Salesfore Agentforce Engineer

2 months ago
United States, Canada
Full-time
Senior
AI Engineer
Software Development
Agile CRM Generative AI REST API Salesforce Salesforce Apex Scrum SOAP
Apply Now
Accellor

Accellor

Accellor is a global consulting firm that aligns people, platforms, and processes to transformational goals through their Digital Continuum framework. They provide a wide range of IT/ITES services including software and web development, infrastructure ...

Internet Software & Services
251-1K
Founded 2015
View All Jobs 4

Description

  • Design, build, and deploy Salesforce Agentforce solutions that automate customer and employee interactions.
  • Configure Salesforce Service Cloud for AI-powered case management, self-service, and intelligent support experiences.
  • Build AI agents using Agentforce, including prompts, topics, actions, orchestration, and conversational workflows.
  • Integrate Agentforce with Salesforce CRM, Knowledge, Flows, Data Cloud, and enterprise applications.
  • Configure Salesforce Trust Layer, security controls, and data grounding to support secure and responsible AI experiences.
  • Develop scalable Salesforce solutions using Apex, Lightning Web Components (LWC), Salesforce Flows, Platform Events, and APIs.
  • Partner with solution architects and client stakeholders to identify AI use cases and translate business requirements into technical solutions.
  • Participate in architecture reviews, technical design sessions, code reviews, and solution planning.
  • Support testing, deployment, release management, and production optimization.
  • Champion Salesforce best practices and contribute reusable assets and delivery standards across client engagements.

Requirements

  • 8+ years of Salesforce development and implementation experience.
  • Hands-on experience building solutions with Salesforce Agentforce or other Salesforce AI technologies.
  • Strong expertise with Salesforce Service Cloud, Apex, Lightning Web Components (LWC), Salesforce Flows, and REST and SOAP integrations.
  • Experience integrating Salesforce with enterprise systems and third-party platforms.
  • Strong understanding of Salesforce security, governance, and the Salesforce Trust Layer.
  • Experience delivering projects using Agile/Scrum methodologies.
  • Experience working directly with enterprise clients in a consulting or professional services environment.
  • Salesforce AI Specialist Certification is preferred.
  • Salesforce Platform Developer I or II Certification is preferred.
  • Salesforce Service Cloud Consultant Certification is preferred.
  • Experience with Salesforce Data Cloud, Einstein AI, Prompt Builder, and Agentforce Studio is preferred.
  • Experience delivering enterprise CRM modernization or digital transformation initiatives is preferred.

Benefits

  • Flexible work schedules and opportunities to work from home.
  • Paid time off and holidays, including flexible and discretionary time off.
  • Healthcare coverage for employees and their loved ones.
  • Retirement plan support.
  • Access to flexible spending and health savings accounts.
  • Life and AD&D insurance.
  • Professional development through communication skills training, stress management programs, certifications, and technical and soft skills training.
  • Collaborative, open, laidback environment with the opportunity to work with a diverse global team.

Interested in this position?

Apply directly on the company website

Apply Now

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