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Process Server Experience & Communications Manager

1 week, 3 days ago
United States
Full-time
Mid Level
Operations Manager
Technical Writing and Documentation
CRM HubSpot
Apply Now
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974
View All Jobs 20

Description

  • Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging.
  • Develop and implement structured communication plans that replace ad hoc outreach and keep messaging clear, timely, and coordinated.
  • Translate complex operational and compliance information into clear, concise, actionable messaging for a non-desk workforce.
  • Design and deliver onboarding and training content in accessible, flexible formats for independent contractors.
  • Audit and continuously improve educational content to drive behavior change, not just content volume.
  • Manage and maintain the knowledge base so process server resources are accurate, current, and easy to navigate.
  • Identify feedback signals such as support ticket trends and content gaps, then turn insights into content or process improvements.
  • Partner cross-functionally with Support, Product, and Operations to align messaging and ensure consistency.
  • Collaborate with Engagement & Retention partners to support community initiatives with clear, brand-aligned messaging.
  • Prepare internal teams for external communications by providing context, messaging guidance, and toolkits.

Requirements

  • Experience managing communications or content programs for a distributed, non-desk audience such as gig workers, field technicians, or drivers.
  • Familiarity with CRM or messaging platforms such as HubSpot, including the ability to build and launch basic campaigns.
  • Strong written communication skills with a clear, conversational, and empathetic tone.
  • Ability to move work forward efficiently and prioritize progress and iteration over perfection.
  • Background or exposure to performance support, human-centered design, instructional design, or related fields.
  • Experience coordinating cross-functional communication across multiple stakeholders with competing priorities.
  • Comfort with LMS platforms and a willingness to quickly learn new tools.
  • Experience working with independent contractors or field-based workforces is preferred.
  • Experience in operations, support, or enablement environments is a plus.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off plus 7 paid company holidays and 4 floating holidays per year.
  • Life insurance, AD&D insurance, and long-term disability coverage.
  • Health Care Reimbursement FSA and Dependent Care FSA.
  • Employee Assistance Program (EAP) and pet insurance.
  • Company-sponsored Orca Card.
  • Remote schedule with growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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