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Process Server Experience & Communications Manager

1 week ago
United States
Full-time
Mid Level
Content Marketing Manager
Marketing and Growth
CRM HubSpot
Apply Now
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974
View All Jobs 27

Description

  • Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging.
  • Develop and implement structured communication plans that replace ad hoc outreach and keep messaging clear, timely, and coordinated across teams.
  • Translate complex operational and compliance information into clear, concise, actionable messaging for a non-desk workforce.
  • Design and deliver onboarding and training content tailored for independent contractors in accessible, flexible formats.
  • Audit and continuously improve educational content to drive behavior change rather than content volume.
  • Manage and maintain the knowledge base so process server resources remain accurate, up to date, and easy to navigate.
  • Identify operational feedback signals such as support ticket trends, content gaps, and areas of confusion, then turn insights into content or process improvements.
  • Partner cross-functionally with Support, Product, and Operations to align messaging and ensure consistency.
  • Collaborate with Engagement & Retention partners to support community initiatives with clear, consistent messaging.
  • Prepare internal teams for external communications by providing context, messaging guidance, and toolkits.

Requirements

  • Experience managing communications or content programs for a distributed, non-desk audience such as gig workers, field technicians, or drivers.
  • Familiarity with CRM or messaging platforms such as HubSpot or similar tools, including the ability to build and launch basic campaigns.
  • Strong written communication skills with a clear, conversational, and empathetic tone.
  • Ability to translate complex information into plain language.
  • Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection.
  • Background or exposure to performance support, human-centered design, instructional design, or related fields.
  • Experience coordinating cross-functional communication across multiple stakeholders with competing priorities.
  • Comfort with LMS platforms and willingness to quickly learn new tools.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off.
  • 7 paid company holidays and 4 floating holidays per year.
  • Life insurance and AD&D insurance.
  • Long-term disability coverage.
  • Health Care Reimbursement Flexible Spending Account and Dependent Care Flexible Spending Account.
  • Employee Assistance Program, pet insurance, and company-sponsored Orca Card.
  • Remote work schedule, Monday through Friday, 8am to 5pm, with eligibility from select states.
  • Salary range of $54,400 to $64,000.
  • Growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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