Dispatch Coordinator

2 hours, 53 minutes ago
Full-time
Junior
Customer and Technical Support
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974

Description

  • Monitor the internal Skye task board to identify aging unclaimed jobs.
  • Contact primary and nearby servers using Skye, map tools, text, phone, and email to secure job claims.
  • Identify orders that cannot be claimed or dispatched due to missing customer information or other data issues.
  • Resolve dispatch blockers and escalate unresolved issues to the appropriate teams.
  • Track and report recurring stuck-job trends and operational issues.
  • Review unclaimed zip codes in assigned states and coordinate with servers, county contacts, and the regional recruiter to address coverage gaps.
  • Notify recruiters of locations needing additional coverage because of higher volume, unclaimed areas, offline vendor use, sheriff dispatches, or poor local server performance.

Requirements

  • 1–2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced, communication-heavy role.
  • Strong organizational skills with the ability to manage high-volume tasks and shifting priorities.
  • Excellent verbal and written communication skills.
  • Ability to analyze information, identify roadblocks, and escalate issues appropriately.
  • Comfortable navigating digital tools, internal platforms, and map-based systems.
  • Proven ability to work independently while contributing to team goals.
  • Reliable, consistent, and able to follow established processes with high accuracy.
  • Remote position, but candidate must be located in Oklahoma.
  • Full-time availability, Monday through Friday, 8am–5pm CST.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off.
  • 7 paid company holidays and 4 floating holidays per year.
  • Life insurance and AD&D insurance.
  • Long-term disability coverage.
  • Health Care Reimbursement Flexible Spending Account and Dependent Care Flexible Spending Account.
  • Employee Assistance Program (EAP) and pet insurance.

Interested in this position?

Apply directly on the company website

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