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Customer-Facing Dispatch Specialist

1 day, 21 hours ago
United States
Full-time
Junior
Operations Specialist
Customer and Technical Support
CRM
Apply Now
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974
View All Jobs 20

Description

  • Monitor the internal task board for aging unclaimed jobs and actively claim or dispatch work by contacting process servers through text, phone, email, and mapping tools.
  • Identify and resolve jobs blocked by missing customer or order information, escalating issues when needed.
  • Track recurring dispatch blockers, report trends, and escalate operational problems to the appropriate teams.
  • Review unclaimed zip codes and collaborate with servers to improve local coverage or determine why coverage is lacking.
  • Notify recruiters of locations that need additional coverage due to demand spikes, poor local performance, or reliance on offline vendors or sheriff dispatch.
  • Maintain proactive customer communication to manage expectations, support satisfaction, and identify renewal opportunities.
  • Collect customer feedback and share it with Sales and Operations to improve proposals and service quality.
  • Maintain accurate documentation and notes in internal systems to support data quality and business decisions.
  • Monitor KPIs related to claim and dispatch speed, aging jobs, response times, customer satisfaction, and revenue opportunities.
  • Contribute to process improvements that reduce cycle times and increase operational efficiency.

Requirements

  • 1–2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced, communication-heavy role.
  • Strong organizational skills with the ability to manage high-volume tasks and shifting priorities.
  • Excellent verbal and written communication skills.
  • Ability to analyze information, identify roadblocks, and escalate issues appropriately.
  • Comfort navigating digital tools, internal platforms, and map-based systems.
  • Experience with CRM or sales/operations tools is a plus.
  • Ability to work independently while contributing to team goals with high reliability and accuracy.
  • Sales-minded approach with comfort recognizing revenue opportunities and collaborating with Sales.
  • Customer-facing demeanor with a proactive, problem-solving mindset and the ability to stay calm under pressure.
  • Ability to work remotely with self-discipline and strong time-management skills.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off.
  • 7 paid company holidays.
  • 4 floating holidays per year.
  • Life insurance, AD&D insurance, and long-term disability coverage.
  • Health Care Reimbursement Flexible Spending Account and Dependent Care Flexible Spending Account.
  • Employee Assistance Program (EAP) and pet insurance.
  • Starting pay of $15.00–$20.00 per hour, depending on experience.
  • Full-time schedule, Monday through Friday, 8am–5pm CST.

Interested in this position?

Apply directly on the company website

Apply Now

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