Court Support Specialist

6 hours, 40 minutes ago
Full-time
Junior
Customer and Technical Support
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974

Description

  • Contact courts regarding individual orders, filing statuses, and general operational updates.
  • Answer questions and resolve issues for courts, attorneys, customers, and other stakeholders.
  • Communicate professionally through phone calls, emails, chats, and other remote channels.
  • Process documents, enter data, and maintain accurate notes and updates in the Skye application.
  • Manage inbound and outbound calls from courts and customers.
  • Relay current court information to process servers and customers.
  • Navigate court dockets and websites to locate case documents and statuses.
  • Download court documents and import them into internal systems as needed.
  • Collaborate with team members to identify root causes and process inefficiencies.
  • Perform other related duties as assigned.

Requirements

  • High school diploma or GED required.
  • Legal experience preferred.
  • At least 1 year of customer support, call-center, retail, or other customer-facing service experience preferred.
  • Strong written and verbal communication skills.
  • Ability to work and communicate effectively in a remote environment using Teams, Zoom, chats, and email.
  • Proficiency with Microsoft Outlook, Teams, Excel, Word, and online fax tools.
  • Experience manipulating PDF documents.
  • Ability to perform repetitive data-entry tasks accurately.
  • Ability to read, write, and speak English.
  • Quick learner with a willingness to learn and grow.
  • Must be located in Kansas and available for full-time, Monday-through-Friday work.

Benefits

  • $15.00 per hour.
  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off, seven paid company holidays, and four floating holidays per year.
  • Life, AD&D, and long-term disability insurance.
  • Health care and dependent care flexible spending accounts.
  • Employee Assistance Program and pet insurance.

Interested in this position?

Apply directly on the company website

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