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Court Support Specialist

17 hours, 50 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974
View All Jobs 47

Description

  • Reach out to courts regarding individual orders and general status updates, and help resolve issues related to existing orders.
  • Communicate professionally by phone and email with court personnel, attorneys, customers, and process servers.
  • Use the company’s internal Skye application to process documents, add notes, and complete data entry tasks accurately.
  • Manage incoming and outgoing calls from courts and customers to answer questions and provide support.
  • Relay updated court information to process servers and customers as needed.
  • Collaborate with team members to identify root causes and process inefficiencies in the document workflow.
  • Navigate court dockets and websites to locate case documents, statuses, and related information.
  • Download and import court documents into internal systems when required.
  • Perform other job-related duties as assigned.

Requirements

  • High school diploma or GED required.
  • Legal experience preferred.
  • 1+ years of customer support, call center, or retail experience in a customer-facing, service-oriented role preferred.
  • Strong written and verbal communication skills.
  • Comfortable working and communicating effectively in a remote environment using tools such as Teams, Zoom, and Outlook.
  • Proficiency with Microsoft Office applications, including Outlook, Teams, Excel, and Word, plus related tools such as online fax systems.
  • Experience handling document manipulation, including PDFs.
  • Ability to perform repetitive data-entry tasks with accuracy.
  • Ability to read, write, and speak English.
  • Quick learner who is willing to learn and grow.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off.
  • 7 paid company holidays.
  • 4 floating holidays per year.
  • Life insurance and AD&D insurance.
  • Long-term disability coverage.
  • Health care reimbursement flexible spending account.
  • Dependent care flexible spending account.
  • Employee Assistance Program (EAP).
  • Pet insurance.
  • Full-time Monday through Friday schedule.
  • Remote position located in Kansas.
  • Hourly pay of $15.00.

Interested in this position?

Apply directly on the company website

Apply Now

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