Patient Care Advocate (Part-time)

3 weeks ago
Part-time
Junior
Customer and Technical Support
Hey Jane

Hey Jane

Hey Jane provides a telehealth clinic that specializes in delivering safe and affordable reproductive and sexual health care, including FDA-approved abortion pills, vaginal infection treatments, and birth control, all accessible from the comfort of home.

Health Care Providers & Services
11-50
Founded 2020
$10M raised

Description

  • Answer patient questions about treatment, logistics, and next steps.
  • Troubleshoot patient concerns related to shipping, refunds, scheduling, and care coordination.
  • Track patients throughout their care journey and ensure timely follow-up.
  • Check, document, and report insurance eligibility information.
  • Maintain accurate documentation in the EMR while following HIPAA and privacy standards.
  • Balance multiple priorities while communicating reliably with patients and teammates.
  • Take ownership of details, ask clarifying questions, and close loops to support safe patient care.

Requirements

  • Healthcare background such as MA, PCA, CNA, or a similar clinical or patient-facing role.
  • 1+ years of experience in abortion care.
  • Comfort working across both in-clinic and remote environments.
  • Strong communication, organization, and problem-solving skills.
  • Strong triage skills and the ability to make sound decisions in real time.
  • Ability to deliver clear, empathetic guidance to patients in moments of stress or uncertainty.
  • Comfort using online tools and technology to deliver care and communicate with patients.
  • Ability to support patients with sensitive health issues such as abortion and birth control.
  • Ability to navigate protocols, regulatory requirements, and organizational policies related to patient care and documentation.
  • Experience providing trauma-informed care.
  • Ability to prioritize competing tasks, manage time thoughtfully, and communicate proactively with teammates.
  • Spanish language proficiency is a bonus.
  • Prior remote or hybrid work experience is a bonus.
  • Experience working in a startup or fast-growing organization is a bonus.

Benefits

  • Fully remote role, with work permitted from CA, CO, IL, MA, MD, NJ, NY, OR, and WA.
  • Required weekend hours with one of several fixed part-time schedules.
  • Compensation of $30-$33/hour.
  • Higher weekend differential pay.
  • Equal opportunity employer with an inclusive work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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