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Client Success Director

3 weeks, 1 day ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Generative AI
Apply Now
Abacus Insights

Abacus Insights

Abacus Insights simplifies healthcare data with intelligent solutions, unlocking data value and empowering health plans, consumers, and providers.

Insurance
51-250
Founded 2017
$82M raised
View All Jobs 5

Description

  • Own client outcomes, including retention, satisfaction, and measurable business value.
  • Build and maintain trusted relationships with C-suite and VP-level client stakeholders.
  • Identify expansion opportunities and partner with Sales to grow accounts.
  • Anticipate and manage delivery, commercial, and client relationship risks.
  • Mobilize cross-functional teams, including Data Engineering, Product, PMO, Analytics, and Client Requirements, without direct authority.
  • Translate client needs, feedback, and market context into actionable internal priorities.
  • Maintain strong CSAT and NPS results and strengthen client loyalty.
  • Own client escalations, communications, resolutions, and follow-through end to end.

Requirements

  • 10+ years of experience in senior client-facing roles across SaaS, professional services, or healthcare technology.
  • Demonstrated portfolio or P&L accountability, including retention, expansion, profitability, and client satisfaction.
  • Executive presence and communication skills with C-suite and VP-level stakeholders.
  • Proven ability to lead through influence in complex, matrixed environments.
  • Strong financial acumen, data-driven decision-making, and risk management skills.
  • Healthcare payer domain expertise, including how health plans use data for care, member, and operational decisions.
  • Fluency in SaaS and modern data platforms and the ability to connect technical capabilities to business value.
  • Bachelor’s degree in healthcare administration, computer science, business, analytics, or equivalent experience.
  • Willingness to travel approximately 5–10% to client locations.
  • Preferred: General Manager or P&L leadership, healthcare interoperability standards, PBM knowledge, cloud and GenAI data platforms, consultative account growth, or payer operations experience.

Benefits

  • Base salary plus eligibility for performance bonuses and equity grants.
  • Unlimited paid time off.
  • Work-from-anywhere flexibility.
  • Comprehensive health coverage with multiple plan options.
  • Equity for every employee.
  • Growth-focused professional development environment.
  • One-time home office setup allowance.

Interested in this position?

Apply directly on the company website

Apply Now

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