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Support Engineer

2 hours, 4 minutes ago
United States, Canada
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
JavaScript MongoDB PostgreSQL Python REST API
Apply Now
Zuma

Zuma

Zuma is a cutting-edge company that offers an automated sales agent powered by AI and human support to enhance consumer-business interactions. By leveraging AI, ML, and human expertise, Zuma boosts sales conversion rates and support capacity for busine...

Professional Services
11-50
Founded 2021
$7M raised
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Description

  • Maintain and debug Zuma’s internal admin onboarding tool for new customers.
  • Configure and manage backend feature flags for customer-specific needs.
  • Set up and verify API integrations between Zuma and property management systems and CRMs.
  • Keep integration documentation accurate, up to date, and easy to adopt.
  • Debug integration regressions and investigate recurring technical issues.
  • Investigate and report basic AI hallucination issues and knowledge base inconsistencies.
  • Collaborate with engineering to automate repetitive tasks and improve onboarding and support workflows.
  • Work directly with customers to understand issues and help them succeed on the platform.

Requirements

  • Basic coding ability in Python or JavaScript for automation and small improvements.
  • Familiarity with databases such as MongoDB or Postgres.
  • Strong understanding of APIs and the ability to debug integration issues.
  • Clear written and verbal communication skills, especially for explaining technical issues to non-technical audiences.
  • Strong attention to detail and the ability to document processes clearly and efficiently.
  • Prior experience supporting SaaS or AI-driven platforms is a bonus.
  • Comfort working in a fast-moving startup environment with shifting priorities.
  • Willingness to take on multiple responsibilities and work directly with customers.
  • Ability to occasionally travel to customer offices.

Benefits

  • Great health insurance, dental, and vision coverage.
  • Gym and workspace stipends.
  • Computer and workspace enhancements.
  • Unlimited PTO.
  • Company off-sites with the team.
  • Significant equity in a venture-backed company with strong traction.

Interested in this position?

Apply directly on the company website

Apply Now

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