Technical Support Specialist (Based in Mexico)

3 months, 3 weeks ago
Full-time
Junior
Customer and Technical Support
Okendo

Okendo

Okendo offers a customer marketing platform designed to enhance growth opportunities and foster customer loyalty by leveraging social proof, facilitating word-of-mouth marketing, and driving conversions for brands.

Professional Services
11-50
Founded 2016
$31M raised

Description

  • Provide responsive chat and email support to merchants during onboarding, post-installation, and ongoing maintenance.
  • Complete merchant onboarding tasks that require front-end work on Shopify storefronts using HTML/Liquid, CSS, and JavaScript.
  • Install Okendo widgets on storefronts and complete feature setup, including SEO optimization and app integrations.
  • Customize widgets, install additional components, and investigate and resolve front-end bugs.
  • Follow Okendo’s guidelines and coding practices to deliver high-quality support work.
  • Assist other support team members with questions and tasks as needed.
  • Maintain and contribute to internal technical documentation, tutorials, FAQs, and troubleshooting guides.
  • Escalate incidents to the appropriate internal teams when necessary.
  • Collaborate with the development team to share customer feedback and identify product improvements.
  • Support cross-functional work with Sales and Customer Success, including technical consultations and product demonstrations.

Requirements

  • 3+ years of experience in a customer-facing support role with a technical specialization.
  • Experience writing code in an academic or commercial setting.
  • Strong understanding of front-end technologies, especially HTML, CSS, and JavaScript.
  • Experience with Shopify or similar e-commerce platforms.
  • Clear and concise written and verbal communication skills.
  • Confidence in troubleshooting, debugging, and problem-solving.
  • Familiarity with SaaS and experience with HubSpot or a similar CRM.
  • Ability to work independently, learn quickly, and manage time effectively.
  • Customer-focused, empathetic, and patient approach to support.
  • Experience with Stack Overflow, ticket reviews, or technical documentation is preferred.

Benefits

  • Remote full-time exempt role based in Mexico.
  • Opportunity to help build a customer success function at a high-growth startup backed by top investors.
  • Opportunity to work closely with cross-functional teams and contribute to product improvements.
  • Professional development through onboarding and certification as an Okendo Product Expert.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

IT Support Engineer - Enterprise AI

HelloFresh 10K-50K Hotels, Restaurants & Leisure

HelloConnect is hiring an AI Support Specialist in BGC to resolve enterprise AI support issues, guide users through governance and approval processes, and help scale internal AI enablement across teams.

Confluence JIRA
1 hour, 24 minutes ago

L2 IT Support Engineer

Dijital Team 11-50 Internet Software & Services

L2 IT Support Engineer needed for an Australian Managed Services Provider to provide day-to-day support for a key customer across Microsoft cloud and modern workplace environments.

Active Directory PowerShell Windows Server
1 hour, 24 minutes ago

Seasonal Print Quality Resolution Assistant - 2026

Minted 251-1K Professional Services

Minted is hiring a remote seasonal Print Quality Resolution Assistant to handle post-print customer issues, diagnose design problems, and coordinate replacement orders for a fast-paced holiday workflow.

Photoshop Salesforce Salesforce Lightning
1 hour, 39 minutes ago

Principal Technical Support Engineer

Mitek Systems 251-1K Communications Equipment

Mitek is hiring a Principal Technical Support Engineer to serve as the primary escalation point for complex product issues across its digital identity and fraud prevention platform.

Agile AWS C++ Computer Vision GitHub Go gRPC Java JavaScript Machine Learning Postman REST API Snowflake SQL Tableau
1 hour, 39 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers