Senior Manager, Workforce Excellence & Safety Compliance

8 hours, 58 minutes ago
Full-time
Senior
Operations
Zum

Zum

Zum is the industry leader in student transportation, providing safe, reliable, and sustainable solutions for school districts through innovative technology and electric fleets.

Road & Rail
51-250
$201M raised

Description

  • Design and implement standardized onboarding, training, certification, and re‑certification programs for 2,500+ CDL drivers and 1,000+ non‑CDL drivers and attendants across 18+ locations.
  • Create and refine Zūm's driver certification pipeline to improve time‑to‑credential, pass rates, and overall training quality.
  • Develop curriculum, SOPs, competency frameworks, and evaluation tools that can scale across current and future markets.
  • Build and maintain systems for managing DQFs, Clearinghouse checks, MVR monitoring, and drug/alcohol testing programs and maintain audit‑ready documentation standards.
  • Ensure consistent compliance with FMCSA, DOT, and state‑specific transportation requirements and lead internal and external compliance reviews.
  • Identify and address process gaps across hiring, onboarding, training, and compliance; design and implement scalable solutions that work across diverse markets.
  • Lead cross‑functional projects to reduce friction, improve conversion rates, accelerate time‑to‑hire, and strengthen workforce quality.
  • Partner with location‑based training staff and collaborate with Field Ops, HR, Recruiting, Product, and Engineering to ensure consistent execution and data accuracy.
  • Define and own KPIs for training quality, workforce readiness, safety compliance, and operational effectiveness and build reporting frameworks to surface actionable insights.
  • Use data to identify trends, recommend systemic improvements, and measure the impact of workforce development initiatives on service quality and safety outcomes.

Requirements

  • 7–10+ years in operations, project management, workforce development, safety/compliance, process improvement, or quality roles.
  • Proven track record of building and implementing scalable systems, SOPs, or training/compliance programs across multiple locations or business units.
  • Experience designing processes from scratch with limited templates or existing infrastructure.
  • Strong analytical skills with the ability to define metrics, build reporting frameworks, and translate data into actionable recommendations.
  • Excellent communication and cross‑functional leadership skills with experience influencing without direct authority.
  • Comfort with ambiguity and ability to thrive in a fast‑paced, build‑and‑improve environment.
  • Willingness to travel 30–50% to Zūm markets for audits, training sessions, and stakeholder engagement.
  • Preferred: Experience in tech‑enabled logistics, transportation, or high‑scale operations environments.
  • Preferred: Lean Six Sigma certification, PMP certification, or similar process improvement credentials.
  • Preferred: Direct experience with CDL training programs, FMCSA/DOT compliance, school transportation operations, or managing dotted‑line relationships across distributed teams.

Benefits

  • Targeted base salary range (US CA): $148,000 – $190,000.
  • Potential additional compensation in the form of equity or commissions.
  • Medical, Dental, and Vision insurance.
  • 401(k) retirement plan.
  • Paid holidays and vacation (PTO).
  • Wellness programs and related employee wellness offerings.
  • Remote, USA role with required travel to markets for audits and training.

Interested in this position?

Apply directly on the company website

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