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Senior Manager, Revenue Operations (Remote, Seattle)

2 hours, 23 minutes ago
United States
Full-time
Senior
Sales Operations
Operations
NetSuite
Apply Now
Zum

Zum

Zum is the industry leader in student transportation, providing safe, reliable, and sustainable solutions for school districts through innovative technology and electric fleets.

Road & Rail
51-250
$201M raised
View All Jobs 6

Description

  • Establish and oversee the Deal Desk function for translating district service agreements into billing briefs and configuring new and renewed accounts before first invoicing.
  • Maintain alignment between contracted pricing terms and portal configuration across active accounts and validate billing accuracy at each renewal cycle.
  • Own the monthly billing data cycle and enforce deadlines for field operations submissions.
  • Review and approve invoices prior to issuance, including handling escalations for high-value invoices requiring VP sign-off.
  • Lead end-to-end billing dispute resolution, including root cause analysis and process corrections to prevent recurrence.
  • Manage Revenue Operations integration protocols with Revenue Accounting, including invoice logs, credit memo memos, and monthly billing summaries.
  • Coordinate escalation pathways for product configuration issues and non-payment matters with Product and Legal partners.
  • Lead, develop, and retain a team of Billing Admins and AR staff.
  • Deliver weekly Revenue Operations performance reporting to the executive team on invoice accuracy, DSO, dispute cycle time, and collections rate.

Requirements

  • 7+ years of progressive experience in Revenue Operations, Billing Operations, or a cross-functional operational role in tech-enabled services, transportation, logistics, or field services.
  • Demonstrated expertise in contract-to-billing translation, including reviewing service agreements and identifying billing implications.
  • Working knowledge of revenue accounting principles, including revenue recognition, credit memo treatment, deferred revenue, and ASC 606 compliance for a services business.
  • Proven ability to manage the operational boundary between Revenue Operations and Revenue Accounting and ensure clean handoffs.
  • Track record of driving operational accountability across cross-functional teams while maintaining productive working relationships.
  • Experience leading end-to-end billing dispute resolution with a focus on upstream process improvement.
  • Proficiency in NetSuite or a comparable enterprise ERP, including invoice creation and user access management.
  • 5+ years of people management experience with the ability to set expectations, give constructive feedback, and develop operational team members.
  • Willingness to travel occasionally to the field office.
  • Experience in K–12 student transportation, school district contracting, or government/municipal billing environments (preferred).
  • Familiarity with per-route, per-minute, or service-day-based invoice structures where accuracy depends on upstream operational data (preferred).
  • Revenue accounting or finance operations experience, including month-end close in a services business (preferred).
  • Program management background with structured cross-functional delivery and stakeholder alignment (preferred).
  • Experience building a billing or revenue operations function from the ground up (preferred).
  • Experience in both established, process-mature organizations and high-growth or early-stage environments (preferred).

Benefits

  • Targeted base salary range of $139,000 to $178,000 in US Seattle.
  • Additional compensation may include equity or commissions.
  • Medical insurance coverage.
  • Dental insurance coverage.
  • Vision insurance coverage.
  • 401(k) retirement plan.
  • Holidays and vacation time.
  • Wellness benefits and more.

Interested in this position?

Apply directly on the company website

Apply Now

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