Collections & AR Manager (Remote, Seattle)

1 month, 3 weeks ago
Full-time
Mid Level
Operations
Zum

Zum

Zum is the industry leader in student transportation, providing safe, reliable, and sustainable solutions for school districts through innovative technology and electric fleets.

Road & Rail
51-250
$201M raised

Description

  • Own accounts receivable aging across active district accounts and distribute weekly AR aging reports to senior leadership.
  • Execute proactive collections outreach at Day 15, Day 30, and Day 45 for outstanding invoices.
  • Identify accounts more than 60 days past due and escalate them with payment history and a recommended action plan.
  • Serve as the first point of contact for district billing inquiries and disputes, triaging and briefing the Sr. Manager within 24 hours.
  • Facilitate district payment setup and onboarding, including ACH enrollment, check processing coordination, and portal payment configuration.
  • Support dispute resolution by providing payment history, prior dispute patterns, and client relationship context.
  • Prepare documentation for Legal escalations, including payment records, correspondence, and account timelines.
  • Identify potentially uncollectable balances and present them for bad debt write-off assessment.
  • Produce monthly AR aging summaries for the CFO and senior leadership.
  • Monitor field trip and charter payment status and surface unpaid balances before service authorization thresholds are reached.

Requirements

  • 3+ years of experience in collections, accounts receivable, or billing operations.
  • Experience working with government entities, public agencies, or school districts is a meaningful differentiator.
  • Demonstrated success reducing AR aging and improving collections rates through structured outreach and escalation processes.
  • Experience managing a diverse portfolio of accounts with varying payment behaviors, AP structures, billing contacts, and escalation sensitivities.
  • Excellent written and verbal communication skills with a professional, firm, relationship-preserving approach to collections follow-up.
  • Working proficiency in NetSuite or a comparable enterprise ERP.
  • Experience using ERP tools for AR reporting, invoice history review, open item management, and payment application tracking.
  • Exceptional organizational discipline and attention to detail to manage a large volume of open items simultaneously.
  • Ability to document billing disputes thoroughly and accurately for leadership review.
  • Experience managing receivables for government-funded or regulated clients with complex payment authorization processes is preferred.

Benefits

  • Targeted base salary range of $102,000 to $129,000 in Seattle, depending on location, skills, and relevant experience.
  • Additional compensation may include equity or commissions.
  • Medical, Dental, and Vision insurance.
  • 401(k) plan.
  • Holidays.
  • Wellness benefits.
  • Vacation time.
  • Equal employment opportunity and non-discrimination protections.

Interested in this position?

Apply directly on the company website

Apply Now

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