Junior IT Support

44 minutes ago
Full-time
Junior
Customer and Technical Support
Zone IT Solutions

Zone IT Solutions

Zone IT Solutions specializes in IT recruitment, focusing on connecting top SAP talent with organizations in Australia and New Zealand, while providing agile and collaborative solutions to meet the specific needs of the digital and ERP sectors.

Internet Software & Services
51-250
Founded 2012

Description

  • Serve as the first point of contact for client technical support requests.
  • Troubleshoot and resolve a variety of IT issues effectively.
  • Provide support for computer systems, mobile devices, and related technologies.
  • Use remote desktop tools and help desk software to assist users.
  • Diagnose technical problems and guide clients to resolutions.
  • Work under pressure while maintaining a customer-oriented approach.
  • Communicate clearly with clients about technical issues and solutions.

Requirements

  • Proven experience in a technical support role or similar, preferably in an IT environment.
  • Strong knowledge of computer systems, mobile devices, and other technologies.
  • Familiarity with operating systems including Windows, macOS, and Linux.
  • Experience with software applications used in technical support environments.
  • Experience with remote desktop applications and help desk software.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication skills with a customer-oriented mindset.
  • Ability to diagnose and resolve technical issues effectively.

Benefits

  • Flexible, efficient, and collaborative work environment.
  • Agile, flexible solutions across digital, ERP, and larger IT services.
  • Delivery offices in Melbourne, Sydney, and India.
  • Equal opportunity employer committed to essential skills and abilities.
  • Inclusive hiring practices welcoming Aboriginal and Torres Strait Islander peoples, CALD backgrounds, and people with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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