Head of Enterprise Customer Success

1 month, 2 weeks ago
Full-time
Lead
Customer and Technical Support
Zocks | AI for Advisors

Zocks | AI for Advisors

Zocks is an enterprise-grade, privacy-first AI platform founded in 2022, tailored for financial advisors and wealth management firms in the US. The platform automates administrative tasks and enhances client interactions, allowing advisors to save 8-10+ hours each week. Led by CEO Mark Gilbert and CTO Ákos Ratku, Zocks focuses on improving business operations through natural communication and efficient data management. The all-in-one AI assistant offers features such as automated note-taking, meeting support, form filling, email drafting, and client insights. It integrates seamlessly with tools like eMoney and Orion, streamlining workflows and enhancing collaboration. Zocks prioritizes security and compliance, ensuring that data flows securely across organizations without the need for audio recordings. Trusted by thousands of financial advisors and firms, Zocks is backed by prominent investors and has received positive feedback for its impact on efficiency and client relationships.

information technology & services
51-200
Founded 2022
$64M raised

Description

  • Lead the enterprise customer success function for large RIAs, broker-dealers, banks, and other strategic accounts.
  • Recruit, mentor, and manage a team of Enterprise Customer Success Managers.
  • Coach the team on complex multi-stakeholder customer engagements and career development.
  • Set the strategy, metrics, and operating model for the enterprise CS function.
  • Drive customer adoption, utilization, value realization, expansion, and renewals.
  • Build repeatable playbooks and systems for customer engagement and scaled execution.
  • Build relationships with senior stakeholders at strategic accounts and act as a trusted advisor.
  • Partner with Sales, Product, Engineering, and Solutions to align on customer needs and roadmap priorities.
  • Influence the product roadmap by synthesizing feedback from customers and the team.

Requirements

  • 8+ years of experience in enterprise customer success, strategic consulting, client advisory, or a similar field.
  • 4+ years of direct people leadership experience building and managing a team.
  • Experience in a wealthtech, fintech, or financial services environment is a plus.
  • Executive credibility with the ability to earn trust from senior stakeholders in financial services.
  • Operational rigor and experience building frameworks and systems for customer outcomes and change management.
  • Fluency in customer success motions including onboarding, implementation, activation, value realization, and engagement.
  • Comfort operating in a fast-paced, ambiguous, high-growth environment.
  • Strong interest in AI and its impact on wealth management and financial services.
  • Must reside in one of the eligible remote-work states listed in the posting.
  • Background and reference checks required as part of onboarding.

Benefits

  • $180,000-$220,000 base salary.
  • Equity grant included with the offer.
  • Medical coverage with 100% of employee premium covered.
  • Dental and vision coverage with low employee cost sharing.
  • Unlimited PTO, paid sick time, and 11 paid holidays.
  • Fully paid parental leave: 12 weeks for birthing parents and 6 weeks for non-birthing parents.
  • 401(k) with pre-tax and Roth options and low-cost Vanguard funds.
  • MacBook laptop plus Google Workspace, Slack, and Zoom provided.

Interested in this position?

Apply directly on the company website

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