ZipLiens

ZipLiens provides lien resolution services that enhance law firms' productivity and profitability by negotiating on their behalf, allowing attorneys to concentrate on revenue-generating activities while offering a customer portal for case monitoring an...

Specialized Consumer Services

Consumer Discretionary

11-50 (15)

Founded 2018

4 open positions

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Account Manager (Remote)

1 day, 4 hours ago

United States

Full-time

Mid Level

Account Manager

Customer and Technical Support

CRM HubSpot Salesforce

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ZipLiens

Specialized Consumer Services

11-50

Founded 2018

View All Jobs 4

Description

Serve as the primary day-to-day contact for a portfolio of personal injury law firms.
Conduct regular customer check-ins to assess account health and strengthen relationships.
Manage CRM workflows and engagement sequences across a high-volume account portfolio.
Generate reports, monitor customer activity and engagement trends, and identify risks or opportunities.
Create and maintain accurate customer records during onboarding.
Schedule and deliver training sessions to support adoption of the Zipliens portal.
Develop milestone- and KPI-driven pilot launch plans for new and expanding accounts.
Identify and escalate complex customer issues or accounts with elevated risk.
Collaborate with Sales, Marketing, Lien Resolution, and Technology teams to support customer success.
Attend industry events and webinars and provide feedback to improve customer processes and experience.

Requirements

3+ years of experience in customer service, customer management, or sales; legal tech, SaaS, or personal injury experience preferred.
Bachelor’s degree required; business, law, or a related field preferred.
Proficiency with CRM software such as Salesforce or HubSpot and Microsoft Office Suite.
Advanced CRM experience or certification preferred; AI experience is a plus.
Strong communication and interpersonal skills with the ability to build relationships quickly.
Excellent organization, attention to detail, problem-solving, and adaptability.
Experience working with customer data and reports to monitor trends and guide follow-up actions.
Ability to deliver effective virtual user training presentations.
Self-motivated, goal-oriented, and collaborative.
Ability to travel 10–20% and work in the United States without current or future employer-sponsored visa support.

Benefits

Base salary of $60,000–$80,000 annually, based on skills and experience.
Medical, dental, and vision coverage.
HSA contributions for eligible HDHP participants and flexible spending accounts.
401(k) plan with company match.
Paid vacation, sick time, and select holidays.
Paid maternity and paternity leave.
Remote-first work environment with flexible work from home.
Company-paid short-term disability coverage plus optional long-term disability, life, AD&D, and supplemental coverage.

Interested in this position?

Apply directly on the company website

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