Customer Success Manager - Sailthru

1 hour, 51 minutes ago
Full-time
Mid Level
Customer and Technical Support
Zeta Global

Zeta Global

Zeta Global provides an AI-powered marketing cloud that enables enterprises to acquire, grow, and retain customers through precision marketing, leveraging data science, advanced analytics, and machine learning to create optimized customer experiences.

Media
1K-5K
Founded 2007

Description

  • Manage a portfolio of client relationships and serve as their trusted strategic advisor.
  • Own retention, renewals, and expansion opportunities within an assigned book of business.
  • Identify opportunities to increase platform adoption, expand channel usage, and drive revenue growth.
  • Partner with clients to develop and execute data-driven marketing strategies across email, SMS, and other addressable channels.
  • Guide clients in building customer journeys, lifecycle marketing programs, and campaign strategies.
  • Lead regular client meetings, including Quarterly Business Reviews focused on performance, growth opportunities, and marketing strategy.
  • Collaborate across Solutions Consulting, Product, Operations, and Support to deliver client initiatives successfully.
  • Coordinate internal teams to deliver scoped services with a focus on quality, efficiency, and outcomes.
  • Translate client goals into clear requirements and actionable plans for internal teams.
  • Drive adoption of new features and capabilities, and educate clients on platform best practices and emerging marketing trends.

Requirements

  • Bachelor’s degree in Marketing, Business, or a related field.
  • 3–5 years of experience in Customer Success, Account Management, or digital marketing.
  • Experience working with email and digital marketing programs.
  • Experience with marketing automation or ESP platforms.
  • Familiarity with customer journey development and lifecycle marketing strategies.
  • Experience managing multi-channel or omnichannel marketing campaigns.
  • Excellent communication and relationship management skills.
  • Strong organizational and presentation skills.
  • Proficiency with Excel, PowerPoint, and Word.
  • Experience working with marketing automation platforms, CDPs, or CRM integrations (preferred).
  • Understanding of email deliverability, segmentation, and campaign optimization (preferred).
  • Experience working with data-driven marketing teams using segmentation, lifecycle programs, and omnichannel engagement strategies (preferred).

Benefits

  • Unlimited PTO.
  • Excellent medical, dental, and vision coverage.
  • Employee equity.
  • Employee discounts, virtual wellness classes, and pet insurance.
  • Salary range of $85,000 to $100,000 depending on location and experience.

Interested in this position?

Apply directly on the company website

Apply Now

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