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Senior Customer Success Manager

1 month, 1 week ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 30

Description

  • Serve as the product expert and mental health advocate for an enterprise book of business.
  • Develop and maintain positive relationships with customers and consultants.
  • Demonstrate Spring Health’s value proposition and connect it to customer success metrics.
  • Own the full customer lifecycle, including implementations, engagement strategies, and contract renewals.
  • Create and present business reviews to senior HR executives and business leaders with data-based recommendations.
  • Work cross-functionally to share customer feedback and drive process improvements.
  • Provide sales support as needed.
  • Identify new opportunities through discovery with customers and consultants.
  • Build multithreaded relationships within each account to strengthen advocacy.

Requirements

  • Minimum of 5 years of experience in account management, customer success, implementation, or healthcare management.
  • Experience in upselling and retaining customers to drive additional revenue.
  • Experience using SaaS-based solutions and platforms.
  • Experience owning contract renewals across the customer lifecycle.
  • Experience using data visualization and reconciliation techniques to present findings and customer satisfaction.
  • Strong interest in transforming the U.S. healthcare system, especially mental health.
  • Willingness and ability to travel as needed, approximately 15%.
  • Bachelor’s degree or higher preferred.

Benefits

  • Target base salary of $106,400 - $131,000.
  • Competitive total rewards package including RSU options.
  • Health, dental, and vision coverage starting on the first day.
  • HSA and FSA plans, with Spring contributing up to $1,000 to HSAs depending on plan type.
  • Employer-sponsored 401(k) match of up to 2%.
  • Yearly allotment of no-cost visits for therapists, coaches, and medication management providers for employees and dependents.
  • Competitive paid time off, including vacation, sick leave, and company holidays.
  • Parental leave after 6 months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Up to $1,000 in annual professional development reimbursement.
  • $200 per year in donation matching.
  • Access to fertility care support and $4,000 reimbursement for related fertility expenses.
  • Access to wellness and lifestyle benefits including Noom, Wellhub, and BrightHorizons child care, back-up care, and elder care.

Interested in this position?

Apply directly on the company website

Apply Now

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