Customer Success Manager

15 hours, 50 minutes ago
Senior
Customer and Technical Support
Zeta Global

Zeta Global

Zeta Global provides an AI-powered marketing cloud that enables enterprises to acquire, grow, and retain customers through precision marketing, leveraging data science, advanced analytics, and machine learning to create optimized customer experiences.

Media
1K-5K
Founded 2007

Description

  • Manage overall client satisfaction and retention for a portfolio of existing clients.
  • Own contractual responsibilities, including license renewals and SOW cadence.
  • Build and maintain relationships with contract signatories, procurement, legal, and finance stakeholders.
  • Lead client-facing communications, meetings, and cross-team coordination to drive outcomes.
  • Manage client budget and forecast processes.
  • Ensure compliance with service-level agreements (SLAs).
  • Support client collections when necessary.
  • Develop solutions to client issues and escalate major concerns to senior management as needed.

Requirements

  • Bachelor’s degree (BS or BA), preferably in Marketing or Business.
  • 5–7 years of experience in account management or a fast-paced agency environment.
  • Experience with contracts up to $100K in annualized value.
  • Excellent communication and relationship-building skills.
  • Strong business acumen with the ability to identify risks and opportunities.
  • Self-driven with the energy and resilience to perform at a high level consistently.
  • Proficiency in Microsoft Office, including Excel, PowerPoint, and Word.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Rebate Admin Customer Success Partner

Evio Beauty 11-50 Consumer Goods

Evio is hiring a Rebate Admin Client Success Partner to manage day-to-day client-facing operations for its medical rebate administration platform and ensure rebate programs run accurately, compliantly, and smoothly end to end.

1 hour, 3 minutes ago

Strategic Success Manager

BenchPrep 51-250 Diversified Consumer Services

BenchPrep is hiring a Strategic Success Manager to own strategic customer accounts in its Customer Success organization, focusing on renewals, growth, and long-term value for its cloud-based learning platform.

CRM
2 hours, 57 minutes ago

Customer Success Manager, DACH & North of Europe

Didomi 51-250 IT Services

Didomi is hiring a Customer Success Manager to manage and grow a portfolio of small and medium-sized customers across the DACH region and North of Europe, focused on driving adoption, retention, and expansion.

3 hours, 5 minutes ago

Customer Success Manager, Financial Services

Alphasense 51-250 Industrial Conglomerates

AlphaSense is hiring a Customer Success Manager for Financial Services to partner with account teams, drive platform adoption and renewals, and shape customer value across investment and financial clients.

Generative AI Google Tag Manager
3 hours, 27 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers