Customer Success Manager, DACH & North of Europe

1 day, 14 hours ago
Contract
Junior
Customer and Technical Support
Didomi

Didomi

Didomi offers innovative solutions for organizations to collect, respect, and leverage user choices in compliance with data privacy regulations, driving higher customer engagement and increasing consumer trust.

IT Services
51-250
Founded 2017
$46M raised

Description

  • Develop and nurture a portfolio of approximately 250 small and medium-sized clients in the DACH region and North of Europe.
  • Drive growth through upselling opportunities within the existing customer base.
  • Prevent and minimize churn while maintaining a high NPS.
  • Build strong relationships with users and decision makers on a daily basis.
  • Manage commercial conversations, renewals, and upsell opportunities with existing customers.
  • Relay customer feedback to technical and product teams to support product development.
  • Create product- and industry-related content such as guides and articles to better serve customers.
  • Gather customer testimonials and feedback in a structured and effective way.
  • Travel regularly to meet customers in person.

Requirements

  • 2-3 years of successful experience in Customer Success Management or Account Management at a SaaS company.
  • Excellent proficiency in English and German.
  • Very good spoken and written communication skills.
  • Knowledge of Adtech is a plus.
  • Legal background is a plus.
  • Additional language skills are a plus.
  • Ability to work remotely from the EU or from the Paris, Lille, or Berlin offices.
  • Willingness to travel regularly to meet customers in person.

Benefits

  • Permanent contract.
  • Remote work available from the EU.
  • Office-based work available in Paris, Lille, or Berlin.
  • Opportunity to work with a diverse team of 7 Customer Success Managers.

Interested in this position?

Apply directly on the company website

Apply Now

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