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Strategic Success Manager

2 hours, 30 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
BenchPrep

BenchPrep

BenchPrep is an award-winning learning platform that specializes in certification training, exam preparation, and continuing education, enabling associations and credentialing bodies to enhance their educational programs and support lifelong learning f...

Diversified Consumer Services
51-250
Founded 2010
$28M raised
View All Jobs 6

Description

  • Manage the full renewal cycle for a portfolio of strategic customer accounts and drive high net revenue retention.
  • Identify, develop, and close upsell and expansion opportunities.
  • Build and maintain trusted relationships with executive-level stakeholders and decision-makers.
  • Serve as the primary point of contact for strategic business engagements and contract discussions.
  • Conduct Quarterly Business Reviews and milestone reviews to align customer goals with BenchPrep’s offerings.
  • Anticipate customer needs and align account strategy to long-term business objectives.
  • Partner with Customer Success Managers, Solutions Engineers, Sales, Product, and Support to address customer needs.
  • Provide feedback to internal teams on product enhancements and strategic opportunities.
  • Track and contribute to key impact metrics including renewals, upsells, organic growth, and customer NPS.

Requirements

  • 7+ years of work experience at a SaaS company in a customer-facing role supporting complex, technical products.
  • Strong ability to build relationships with C-level executives and decision-makers.
  • Exceptional communication and negotiation skills, especially around contracts and renewals.
  • Demonstrated strategic thinking with a track record of achieving growth targets.
  • Excellent time management, organizational, and prioritization skills.
  • Passion for driving customer success and aligning business goals.
  • Willingness to travel to customer locations and company retreats as needed, up to 50%.
  • Experience working with strategic accounts or account ownership is preferred.
  • Ability to work with remote, U.S.-based teams and participate in virtual collaboration.
  • Interest in a role where compensation is evaluated within a $90,000-$105,000 base salary range plus commission.

Benefits

  • Base salary range of $90,000-$105,000 plus commission.
  • Medical insurance covering 80% of premiums for you and your dependents.
  • Dental, vision, short-term and long-term disability, life insurance, and other voluntary benefits.
  • 401(k) Safe Harbor Non-Elective 3% company contribution.
  • Flex PTO, wellness days, birthday PTO, winter break, and a generous company holiday calendar.
  • Annual learning stipend of $1,200.
  • Parental leave.
  • $500 workstation setup allowance on hire plus a monthly stipend for other expenses.

Interested in this position?

Apply directly on the company website

Apply Now

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