ZeptoLab

ZeptoLab is a global gaming company dedicated to the science of fun. They have released popular games like Cut the Rope, Pudding Monsters, and King of Thieves. With a mission to bring fun to every corner of the world, ZeptoLab continues to innovate and...

Internet Software & Services

Information Technology

51-250 (180)

Founded 2010

5 open positions

Links

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Junior Support Agent

3 weeks, 3 days ago

Anywhere

Junior

Customer Support

Customer and Technical Support

Apply Now

ZeptoLab

Internet Software & Services

51-250

Founded 2010

View All Jobs 5

Description

Handle player support tickets through Helpshift, including gameplay, account, and technical issues.
Respond to players in a clear, helpful, and structured manner.
Moderate player reports related to rule violations such as cheating and misconduct.
Escalate issues when needed and collaborate with the team to resolve them.
Report bugs based on player feedback when necessary.
Maintain and update internal knowledge base and help center articles.
Identify outdated or missing documentation and help keep support materials current.
Maintain consistent performance in both response quality and response speed.
Support the team with operational tasks beyond direct player communication.

Requirements

Basic digital literacy, including familiarity with browsers, email, and Google tools.
Stress tolerance and the ability to handle direct or aggressive communication.
A service mindset with empathy, patience, and a positive attitude.
Fluency in both English and Russian is an advantage.
Ability to make decisions independently without constant supervision.
Experience in customer support or service roles is a plus.
Strong written communication skills with the ability to explain things clearly and concisely.
Attention to detail and the ability to spot recurring issues across player reports.
Gaming background on PC, console, or mobile is a strong plus.
Experience with helpdesk or ticketing platforms such as Helpshift, Zendesk, or Freshdesk is a plus.
Moderation experience in communities such as Discord, Telegram, or forums is a plus.

Interested in this position?

Apply directly on the company website

Apply Now

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