Senior Business Operations Manager

3 months, 4 weeks ago
Full-time
Senior
Project and Program Management
Zensurance

Zensurance

Zensurance is Canada's trusted commercial insurance broker, offering low-cost coverage starting at $19/month. With instant quotes and savings up to 35%, they simplify insurance for small businesses.

Insurance
51-250
Founded 2016
$1M raised

Description

  • Own end-to-end cross-functional projects, from problem identification and work planning through stakeholder management and implementation.
  • Lead strategic initiatives such as Sales Excellence projects, NPS launch, and new feature rollouts.
  • Partner closely with sales teams to improve team effectiveness and efficiency.
  • Drive adoption of new processes and initiatives across the organization.
  • Conduct strategic analysis using Excel, Looker, Salesforce, and qualitative inputs such as interviews and workshops.
  • Own critical operational tasks and help develop long-term process solutions.
  • Coach and mentor colleagues to strengthen their analytical and problem-solving capabilities.
  • Develop deep expertise in the company’s data, systems, and technical infrastructure.
  • Work with leadership to connect the business model, forecasts, and execution against company goals.

Requirements

  • University degree in an analytical field such as Business, Engineering, or Finance.
  • 7+ years of experience in strategic consulting, corporate strategy, or a similar role.
  • Proven ability to solve problems, think critically, and deliver impact.
  • Experience with change management and solution implementation.
  • Comfort working in ambiguous environments and taking ownership of complex challenges.
  • Excellent communication and stakeholder management skills.
  • Strong judgment, maturity, and ability to execute independently.
  • Growth mindset and passion for continuous learning.
  • Experience working with Excel, Looker, and Salesforce (implied by the role).

Benefits

  • Remote-first work setup with flexibility to work from home.
  • Home office allowance to support a comfortable workspace.
  • Top-tier tech equipment provided through an “office in a box.”
  • Half days before public holidays and long weekends.
  • Flexible health and dental plans for families, including mental health support.
  • Health and personal spending accounts for wellness expenses.
  • Parental leave top-up.
  • Education assistance reimbursement for courses, conferences, books, and memberships.

Interested in this position?

Apply directly on the company website

Apply Now

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