Zendesk

Zendesk

Zendesk provides a comprehensive software solution designed to enhance customer service and engagement through an AI-powered platform that facilitates communication across various channels, including text, mobile, phone, email, live chat, and social me...

Professional Services
5K-10K
Founded 2007

Description

  • Collaborate with Account Executives to run technical discovery sessions and understand prospect environments, Kubernetes challenges, and business goals.
  • Own and drive technical validation and Proof of Concept engagements for PerfectScale from preparation through successful completion.
  • Develop and deliver tailored product demonstrations that address customer use cases and concerns.
  • Build business cases and ROI analyses that quantify cost savings and performance improvements from PerfectScale.
  • Serve as the internal go-to expert for PerfectScale and support prospects through technical evaluation and implementation confidence.
  • Take ownership of the technical win by addressing technical requirements and guiding prospects through the evaluation process.
  • Represent DoiT and PerfectScale at events and industry conferences through presentations and demonstrations.
  • Maintain accurate and timely documentation in internal systems and contribute to business reporting and performance metrics.

Requirements

  • 5+ years of experience in a Solutions Engineering role at a B2B SaaS company, with significant exposure to DevOps, Platform Engineering, SRE, or FinOps buyers.
  • Deep knowledge of Kubernetes across EKS, AKS, GKE, and OpenShift, plus DevOps best practices.
  • Hands-on experience with SaaS solutions in cloud environments such as observability, optimization, FinOps, or Platform Engineering.
  • Strong data analysis skills, including experience working with monitoring tools such as Prometheus, Grafana, and Datadog.
  • Proven ability to build compelling business cases and ROI justifications using product and customer data.
  • Ability to explain complex Kubernetes and platform concepts clearly to both technical and non-technical audiences.
  • Excellent verbal, written, presentation, and interpersonal communication skills.
  • Experience presenting to executive-level prospects and customers on cloud cost management and Kubernetes strategy.
  • Experience with modern technical selling best practices, including trial, demo, and RFP processes in competitive environments.
  • Prior experience as a Kubernetes DevOps Engineer, Platform Engineer, SRE, or FinOps professional is a plus.
  • Demonstrated success in a fast-paced, scaling business, ideally in cloud and/or Kubernetes management.

Benefits

  • Unlimited vacation.
  • Flexible working options and remote work based in the UK or Ireland.
  • Health insurance.
  • Parental leave.
  • Employee stock option plan.
  • Home office allowance.
  • Professional development stipend.
  • Peer recognition program.

Interested in this position?

Apply directly on the company website

Apply Now

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