Zendesk

Zendesk

Zendesk provides a comprehensive software solution designed to enhance customer service and engagement through an AI-powered platform that facilitates communication across various channels, including text, mobile, phone, email, live chat, and social me...

Professional Services
5K-10K
Founded 2007

Description

  • Lead feature implementation from proposal and specification through development, maintenance, and execution.
  • Collaborate with finance, operations, product managers, and engineers to identify process inefficiencies and define technical solutions.
  • Participate in product decision-making and contribute to the planning and prioritization of upcoming work.
  • Review pull requests and help maintain code quality through code reviews.
  • Mentor junior engineers and provide technical guidance on best practices and maintainability.
  • Improve the health of the codebase by helping reduce technical debt and guiding housekeeping efforts.
  • Provide technical leadership to the team and surface risks, challenges, and unknowns early in the development process.
  • Own projects end to end and help scale billing systems to support future growth.

Requirements

  • 5+ years of software development experience, including experience in a senior or technical leadership role.
  • Backend or full-stack engineering experience with a strong backend focus and willingness to work across the stack.
  • Experience with Go is preferred; experience with Python, Java, or Node.js is also relevant, with the ability to ramp up quickly in Go.
  • Proficiency in SQL.
  • Experience developing solutions in the cloud or using cloud services.
  • Strong knowledge of software engineering practices, design patterns, and architectural principles.
  • Experience with Git/GitHub.
  • Excellent written and verbal English communication skills.
  • Demonstrated ability to work with non-technical stakeholders and translate business challenges into technical requirements and solutions.
  • Proven experience leading technical projects from conception to deployment.
  • Experience with cloud billing for AWS, GCP, and Azure is a bonus.
  • Experience with Google BigQuery is a bonus.

Benefits

  • Remote-first full-time employment in eligible countries, with contractor options in Eastern Europe and Portugal.
  • Unlimited vacation.
  • Flexible working options and a schedule that supports work-life balance.
  • Health insurance.
  • Parental leave.
  • Employee stock option plan.
  • Home office allowance.
  • Professional development stipend.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Backend Software Engineer | Payments Out

Wellhub 1-10 Gas Utilities

Wellhub is hiring a Senior Backend Software Engineer for its Payments Out team in Brazil to build and evolve the platform that processes millions of transactions and supports checkout and account management at global scale.

Agile AWS Java Kotlin Kubernetes Microservices MySQL Oracle PostgreSQL REST API Serverless Spring SQL SQL Server
25 minutes ago

Tech Lead Backend | BASE

Wellhub 1-10 Gas Utilities

Wellhub is hiring a Tech Lead Backend for its MMS team in Brazil to lead the development of scalable marketplace value management systems that support core pricing, plans, allocations, and operations for a global wellness platform.

Agile AWS C++ DynamoDB GCP Go Java Microservices MySQL PostgreSQL Python REST API Ruby SQL
25 minutes ago

Go Core Client Engineer

Tailscale 51-250 Diversified Telecommunication Services

Tailscale is hiring a remote Go Core Client Engineer to build and operate the shared client code that powers its secure networking product across platforms.

Go TLS
25 minutes ago

Senior Backend Software Developer

Capital Rx 251-1K Health Care Providers & Services

Judi Health is hiring a Senior Backend Software Developer to help build and deliver scalable healthcare technology for its enterprise health platform in a remote or NYC hybrid setting.

Agile AWS Flask Git PostgreSQL Python Scrum SQLAlchemy Terraform
25 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers