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Customer Success Manager, EMEA

1 day, 16 hours ago
United Kingdom, Estonia, Ireland, Netherlands, Sweden
Full-time
Junior
Customer Success Manager
Customer and Technical Support
AWS Azure GCP Generative AI Kubernetes
Apply Now
Zendesk

Zendesk

Zendesk provides a comprehensive software solution designed to enhance customer service and engagement through an AI-powered platform that facilitates communication across various channels, including text, mobile, phone, email, live chat, and social me...

Professional Services
5K-10K
Founded 2007
View All Jobs 191

Description

  • Own a portfolio of customer accounts across onboarding, adoption, value realization, renewal, and expansion.
  • Deliver customer training and education on the DoiT console.
  • Build strong relationships with key customer stakeholders, including CFOs, FinOps leads, engineers, and cloud architects.
  • Identify customer risk using health scores, product usage, and sentiment, and create mitigation plans with internal partners.
  • Evaluate customer needs and share insights with the DoiT organization and manager.
  • Act as the voice of the customer by building trust and transparency with customers.
  • Escalate customer issues and feedback to engineering, product managers, and other internal teams.
  • Maintain a strong understanding of DoiT products, services, and customer use cases to advise on better solution usage.

Requirements

  • 2+ years of experience in Customer Success at a B2B SaaS company.
  • 1-2 years of experience with a public cloud platform such as GCP, AWS, or Azure.
  • Experience driving success plans and achieving customer targets, goals, and objectives.
  • Strong communication skills and the ability to build positive business relationships.
  • Ability to learn new technologies and products quickly and understand how customers use them.
  • Proven creative problem-solving ability for both internal and customer-facing issues.
  • Strong accountability and personal organization.
  • Highly motivated team player with a positive, can-do attitude; a sense of humor is preferred.
  • Curiosity and self-motivation to learn and develop professional competencies.
  • Professional fluency in English, both verbal and written.
  • Experience with finance or data analytics is preferred.
  • Cloud provider certifications and/or FinOps certifications are a plus.
  • Additional languages are a plus.

Benefits

  • Unlimited vacation.
  • Flexible working options and remote work flexibility.
  • Health insurance.
  • Parental leave.
  • Employee stock option plan.
  • Home office allowance.
  • Professional development stipend.
  • Peer recognition program.

Interested in this position?

Apply directly on the company website

Apply Now

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