Client Services Manager

16 minutes ago
Full-time
Senior
Project and Program Management
Oscar

Oscar

Oscar is a health insurance company that offers plans for individuals, families, and small businesses. With a focus on humanizing health care through technology, design, and data, Oscar provides easy-to-understand bills, 24/7 access to doctors, and a p...

Insurance
1K-5K
Founded 2012

Description

  • Own partner relationships from sales handoff through launch, adoption, and ongoing service.
  • Act as the primary liaison between partners and Sales, Operations, Product, Engineering, Marketing, Training, Support, Finance, and Legal teams.
  • Translate partner needs into launch plans with defined owners, milestones, dependencies, risks, and success measures.
  • Manage sales-to-service handoffs, validate feasibility, and route non-standard requests to decision-makers.
  • Coordinate launch activities including agency configuration, producer access, data migration, product scope, training, communications, and support readiness.
  • Lead partner kickoffs, status meetings, launch reviews, executive updates, and quarterly business reviews.
  • Identify risks, resolve issues, remove blockers, clarify tradeoffs, and escalate decisions to protect launch timelines.
  • Monitor activation, adoption, service performance, and partner health to improve products and operations.
  • Develop scalable playbooks, templates, and service standards while identifying retention and expansion opportunities.

Requirements

  • Bachelor’s degree or 5+ years of equivalent practical experience.
  • 5+ years of experience in client services, client success, account management, implementation, project management, or a related cross-functional role.
  • 3+ years of experience working directly with external clients and translating needs into business, operational, or technical requirements.
  • Demonstrated success managing complex, cross-functional launches or implementations.
  • Excellent written and verbal communication skills for executive and operational audiences.
  • Ability to understand technical and data concepts and explain complex topics to non-technical stakeholders.
  • Strong organization, judgment, and prioritization across multiple partners and deadlines.
  • Experience in health insurance, benefits, insurtech, healthcare technology, or another regulated industry preferred.
  • Experience with insurance distribution partners, ACA marketplace, EDE, ICHRA, producer onboarding, or agency hierarchies preferred.
  • Experience with SaaS platforms, CRM workflows, APIs, data imports, reporting, integrations, or scalable operating processes preferred.

Benefits

  • Base salary of $111,034.80–$145,733.18 per year.
  • Annual performance bonuses.
  • Unlimited vacation program.
  • Remote work from Georgia with local client travel and occasional company travel.
  • Medical, dental, and vision insurance.
  • 11 paid holidays, paid sick time, and paid parental leave.
  • 401(k) participation, life and disability insurance, paid wellness time, and wellness reimbursements.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Relationship Manager, CX

Gusto 1K-5K Professional Services

Gusto is hiring a Client Relationship Manager for its 401(k) business to manage complex customer inquiries, strengthen client retention, and channel customer insights into product and operational improvements.

CRM JIRA
1 minute ago

Account Manager - EMEA

Zendesk 5K-10K Professional Services

DoiT is hiring a remote Account Manager in Sweden, Ireland, or Estonia to manage EMEA customer relationships, support cloud growth opportunities, and retain existing customers across multicloud environments.

AWS Azure CRM GCP Generative AI Kubernetes
16 minutes ago

Work From Home - Client Support Manager

Global Elite Empire Consultants is recruiting for a client service leadership role focused on delivering strong customer experiences and leading teams in a flexible, work-from-home environment.

31 minutes ago

Work From Home - Client Support Manager

A remote client service leadership role focused on delivering exceptional customer experiences, leading teams, and supporting professional growth through mentorship and flexible work arrangements.

31 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers