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ServiceNow Configuration Engineer

1 month, 1 week ago
Spain, India, Portugal
Full-time
Mid Level
Implementation Engineer
Software Development
Agile CRM ERP
Apply Now
Zaelab

Zaelab

Zaelab is a premier B2B commerce consultancy specializing in modern and innovative solutions. They excel in Salesforce Commerce Cloud, SAP Commerce Cloud, and commercetools, helping enterprises enhance digital commerce experiences and drive profitabili...

Professional Services
51-250
Founded 2010
View All Jobs 15

Description

  • Configure and maintain ServiceNow solutions for order management, order fulfillment, and customer-facing business processes.
  • Design and configure workflows, Flow Designer automations, business rules, UI policies, forms, and other platform capabilities.
  • Support implementations and enhancements for ServiceNow OM, SOM, TSM, CSM, and related products.
  • Collaborate with architects, business analysts, developers, and client stakeholders to turn business requirements into ServiceNow solutions.
  • Configure integrations between ServiceNow and CRM, CPQ, ERP, billing, and fulfillment systems.
  • Participate in requirements gathering, solution design, testing, deployment, and production support.
  • Troubleshoot configuration issues and follow ServiceNow best practices and governance standards.
  • Contribute to Agile delivery activities including sprint planning, estimation, testing, and releases.
  • Create and maintain technical documentation for configurations, integrations, and processes.

Requirements

  • 3+ years of hands-on ServiceNow configuration or development experience.
  • Strong experience with Flow Designer, workflows, business rules, client scripts, UI policies, and platform configuration.
  • Experience working directly with business stakeholders to translate requirements into technical solutions.
  • Strong understanding of ServiceNow platform architecture and best practices.
  • Experience working in Agile delivery environments.
  • Experience with ServiceNow Order Management (OM) or Sales and Order Management (SOM).
  • Experience with Telecommunications Service Management (TSM), Customer Service Management (CSM), or other order-management-adjacent ServiceNow products.
  • Understanding of Lead-to-Cash, Order-to-Cash, order orchestration, fulfillment, or service provisioning processes.
  • Experience integrating ServiceNow with CRM, CPQ, ERP, billing, or fulfillment platforms.
  • ServiceNow Certified System Administrator (CSA) or other ServiceNow certifications.

Benefits

  • Unlimited vacation/PTO.
  • Fully remote, distributed team environment.
  • Paid parental leave.
  • Ongoing training and education opportunities.
  • Inclusive, accessible, and supportive workplace culture.
  • Accommodation support during the hiring process.
  • Equal-opportunity employer commitment.
  • Application encouragement for candidates who do not meet every requirement.

Interested in this position?

Apply directly on the company website

Apply Now

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