Technical Support Analyst

3 weeks, 2 days ago
Full-time
Senior
Customer and Technical Support

Yuno

Yuno is a payment orchestration and financial infrastructure platform for global businesses. It centralizes payment methods, PSPs, fraud tools, routing, reconciliation, checkout, payouts, and other payment workflows through a single API.

Payment Processing Software
51-200
Founded 2022

Description

  • Implement and maintain real-time monitoring systems for critical workflows.
  • Act as the main line of defense for clients by responding to issues, questions, and escalations.
  • Escalate critical incidents when necessary and coordinate timely resolution.
  • Support backend teams with scripting, bug reproduction, log analysis, and basic API testing.
  • Create and standardize operational processes to improve scalability and service consistency.
  • Analyze recurring incidents and recommend data-driven improvements to strengthen the NOC function.
  • Ensure continuous operational coverage through structured shift handovers.
  • Participate in development activities to deepen backend knowledge.
  • Identify gaps in tools and workflows and propose solutions to improve operations.

Requirements

  • 5+ years of experience in technical support, NOC operations, or a similar role.
  • Fluent written and verbal English, Spanish, and Portuguese.
  • Basic knowledge of monitoring tools and alerting systems.
  • Coding experience, including scripting, debugging, or log analysis.
  • Familiarity with APIs and the ability to help users with integration or connectivity issues.
  • Strong analytical and problem-solving mindset.
  • Customer empathy and a service-oriented approach.
  • Comfort working in fast-paced, high-stakes environments.

Benefits

  • Competitive compensation.
  • Remote work from anywhere.
  • One-time home office bonus to set up an ideal workspace.
  • Work equipment provided.
  • Stock options.
  • Health plan available wherever you are.
  • Flexible days off.

Interested in this position?

Apply directly on the company website

Apply Now

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