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Remote Desktop Support Analyst (Azure Virtual Desktop)

3 weeks, 6 days ago
Argentina, Brazil, Chile, Colombia, Costa Rica
Full-time
Mid Level
Technical Support Engineer
DevOps and Infrastructure
Active Directory
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Diversified Financial Services
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Description

  • Provide L2-L3 support for users accessing systems through Azure Virtual Desktop (AVD).
  • Troubleshoot login issues, session disconnects, performance problems, and application access issues.
  • Support local laptops used primarily for AVD connectivity.
  • Administer and support Nerdio-managed AVD environments, including dynamic host pools.
  • Perform golden image updates following runbooks.
  • Distribute software to AVD hosts.
  • Support user access and device management through Active Directory, Microsoft Entra ID, and Intune.
  • Provide operational support for PrinterLogic, Mimecast, and Zscaler.
  • Perform daily checks, follow change processes, and escalate issues when required.

Requirements

  • Experience in Service Desk, IT Support, or Endpoint Support.
  • Hands-on experience supporting Azure Virtual Desktop (AVD).
  • Experience working with Nerdio is mandatory.
  • Strong Windows 10/11 troubleshooting skills.
  • Familiarity with Active Directory and user account management.
  • Comfortable working in structured, process-driven environments.
  • Strong written and spoken English, B2 level or above.

Benefits

  • Competitive pay.
  • Fully remote work.
  • Clear scope and expectations.
  • Hands-on experience with AVD and enterprise tools.
  • Opportunity to grow into leadership roles.

Interested in this position?

Apply directly on the company website

Apply Now

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