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IT Support Analyst (Endpoint / Service Desk)

3 weeks, 6 days ago
Argentina, Brazil, Chile, Colombia, Costa Rica
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Active Directory Azure
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Diversified Financial Services
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Description

  • Provide L1–L2 support for users accessing systems via Azure Virtual Desktop (AVD).
  • Troubleshoot login issues, session disconnects, performance problems, and application access for AVD users.
  • Support local laptops and endpoints used primarily for AVD connectivity following defined processes and runbooks.
  • Operate and maintain Nerdio-managed AVD environments, including dynamic host pools and golden image updates per runbooks.
  • Distribute software to AVD hosts and manage image/update workflows.
  • Support user access and device management via Active Directory, Microsoft Entra ID (Azure AD), and Intune.
  • Provide operational support for ancillary services such as PrinterLogic, Mimecast, and Zscaler.
  • Perform daily system checks, follow change-management processes, and escalate incidents as required; handle ticket resolution and deeper troubleshooting or coordination based on role level.

Requirements

  • Experience in Service Desk, IT Support, or Endpoint Support roles.
  • Hands-on experience supporting Azure Virtual Desktop (AVD).
  • Experience working with Nerdio (mandatory).
  • Strong Windows 10/11 troubleshooting skills.
  • Familiarity with Active Directory (AD) and Microsoft Entra ID (Azure AD) user account management.
  • Experience or familiarity with Microsoft Intune for device management.
  • Comfortable working in structured, process-driven environments and following runbooks and change processes.
  • Strong written and spoken English (B2 level or above).

Benefits

  • Competitive pay.
  • Fully remote work.
  • Clear scope and expectations for the role.
  • Hands-on experience with AVD and enterprise tools.
  • Opportunities to grow and advance into leadership roles.

Interested in this position?

Apply directly on the company website

Apply Now

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