Senior Customer Success Consultant

10 hours, 21 minutes ago
Full-time
Senior
Customer and Technical Support
XTM International

XTM International

XTM International provides a cloud-based translation management platform that centralizes localization assets and streamlines the deployment of translated content to global audiences, enhancing efficiency and control in the translation process.

Professional Services
251-1K
Founded 2002

Description

  • Build and maintain strong, trusted relationships with key customers.
  • Develop a deep understanding of customer business needs, objectives, and challenges.
  • Proactively communicate with customers to assess satisfaction and address concerns.
  • Develop and implement strategic account plans aligned with customer business objectives.
  • Identify growth opportunities within existing accounts and propose solutions.
  • Coordinate improvement workstreams with sales, marketing, product development, and other cross-functional teams.
  • Provide customer insights and feedback to internal teams to improve products and services.
  • Meet and exceed sales targets within assigned accounts.
  • Upsell additional products or services and identify new business opportunities within existing accounts.
  • Negotiate and renew customer contracts and review related proposals and agreements.
  • Resolve customer issues and troubleshoot concerns in a timely and satisfactory manner.
  • Stay informed about industry trends, market conditions, and competitor activities.
  • Continuously learn and build expertise across XTM Group products, services, and assigned customers.

Requirements

  • Experience within the localization space is required.
  • Bachelor’s degree in business, management, or a related field; MBA is a plus.
  • Proven experience in a senior, key, or strategic customer success consultant role, or a similar role within localization or language tech.
  • Strong communication, negotiation, and interpersonal skills.
  • Analytical and strategic thinking abilities.
  • Demonstrated ability to meet and exceed sales targets.
  • Familiarity with CRM software and key sales metrics.
  • Ability to collaborate effectively with cross-functional teams.
  • Flexibility and adaptability in a dynamic, fast-paced environment.

Benefits

  • Competitive salary.
  • Professional development opportunities, including international opportunities and career advancement programs.
  • Continuous learning supported by top-tier tools, training resources, and industry expertise.
  • Inclusive workplace culture with support and encouragement to grow and belong.
  • Accessibility and inclusive hiring accommodations available during the application process.

Interested in this position?

Apply directly on the company website

Apply Now

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