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Delivery Manager, Self-Service

2 weeks, 3 days ago
Serbia, Azerbaijan, Georgia, Kazakhstan, Poland, Cyprus, Armenia
Full-time
Mid Level
Program Manager
Project and Program Management
Confluence JIRA
Apply Now
Xsolla

Xsolla

Xsolla is an international payment solution provider for online games, offering tools to launch, monetize, and scale games worldwide with local payment methods and fraud prevention.

Internet Software & Services
251-1K
Founded 2005
View All Jobs 87

Description

  • Own the delivery plan and timeline for the program rollout across an expanding set of products and landing experiences.
  • Maintain a dependency map across Product, Engineering, Design, and Marketing, and escalate risks and blockers before they impact delivery.
  • Coordinate cross-functional launch readiness for each new product release.
  • Track progress in Jira and keep delivery status accurate and current.
  • Prepare and run recurring program meetings, including agendas, action items, and follow-through.
  • Publish regular status updates covering progress, upcoming launches, and active blockers.
  • Act as the primary point of contact for coordination questions across teams.
  • Maintain Confluence documentation for processes, decision logs, and launch playbooks.
  • Design and operate the collaboration framework connecting launched products with partner departments, including intake, SLAs, and escalation paths.
  • Operate the request intake and tracking system, routing needs to owners and monitoring progress.
  • Run regular syncs with key contacts across departments and resolve or escalate blockers.
  • Build and maintain operational playbooks so the model scales as the portfolio grows.
  • Capture feedback from product teams and product owners, route actionable items, and close the loop.
  • Synthesize recurring themes into input for product prioritization.
  • Track delivery and operational metrics and surface friction across the partner journey.

Requirements

  • 3+ years of program, project, or delivery management experience in a technology or platform organization.
  • Experience managing cross-team dependencies and stakeholder communication in a multi-team or multi-product environment.
  • Proficiency with Jira and Confluence for tracking, reporting, and documentation.
  • Strong written and verbal communication skills, including producing status updates, meeting materials, and operational documentation.
  • Ability to work independently, manage competing priorities, and proactively identify and escalate issues.
  • Track record of establishing and improving operational processes.
  • Fluent English.
  • Background in gaming, digital commerce, or platform-as-a-service environments is preferred.
  • Experience launching products or platforms from zero to one is preferred.
  • Familiarity with B2B SaaS, customer success, or partner-facing programs is preferred.
  • Experience working with distributed, async-first teams across multiple timezones is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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