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(Canada) Manager, Professional Services

4 hours, 18 minutes ago
Canada
Full-time
Lead
Program Manager
Project and Program Management
Apply Now
PointClickCare

PointClickCare

PointClickCare provides a leading cloud-based healthcare software platform that enables long-term and post-acute care providers to effectively manage the complete lifecycle of resident care while enhancing operational efficiency and improving resident ...

Health Care Providers & Services
1K-5K
Founded 2000
$232M raised
View All Jobs 70

Description

  • Lead and develop a high-performing remote team of clinical/pharmacy implementation consultants.
  • Oversee the delivery of software implementation and professional services engagements for U.S. and Canadian customers.
  • Define team performance objectives and measure progress against delivery goals.
  • Ensure services are delivered with high quality, efficiency, profitability, and customer satisfaction.
  • Manage resources, staffing, and workflow optimization to support forecasted delivery needs.
  • Drive continuous improvement, innovation, and strategic direction for the consulting team.
  • Foster strong customer and partner relationships and manage feedback and escalations.
  • Collaborate cross-functionally with project management, product, sales, customer support, success, and resource management teams.
  • Partner with pre-sales teams on statements of work, pricing, and proposal development.
  • Conduct performance reviews, mentor team members, and identify development opportunities.

Requirements

  • Undergraduate degree or equivalent work experience preferred.
  • Demonstrated management experience in an enterprise software environment, preferably SaaS.
  • Experience in customer-facing roles such as professional services, consulting, or management.
  • Experience leading diverse remote teams, including recruiting, training, staffing, and performance management.
  • Knowledge of PointClickCare clinical/pharmacy solutions and the LTPAC landscape is an asset.
  • Strong operational management, project management, consulting, and process improvement skills.
  • Experience with change management and adapting to shifting strategies and goals.
  • Experience planning and implementing PointClickCare or equivalent EHR software; healthcare or LTPAC experience strongly preferred.
  • Experience supporting the sale of professional services, including SOWs, pricing, RFIs, RFQs, and RFPs.
  • Ability to manage ambiguity, solve unique problems, and handle multiple projects in a fast-paced environment.
  • Excellent presentation, customer service, and team-building skills.
  • Proven track record of successful delivery of enterprise projects.
  • Must be willing to travel to client locations and leadership meetings as needed, up to 50%.
  • Remote roles may require travel for onboarding and team events; hybrid roles require commuting distance to the designated office.

Benefits

  • Base salary range of CAD $130,000-$145,000 plus bonus and benefits.
  • Benefits starting from day 1.
  • Retirement plan matching.
  • Flexible paid time off.
  • Wellness support programs and resources.
  • Parental and caregiver leave, plus fertility and adoption support.
  • Continuous development support program.
  • Employee Assistance Program and employee recognition programs.

Interested in this position?

Apply directly on the company website

Apply Now

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