Customer Support Representative

3 weeks, 1 day ago
Full-time
Entry Level
Customer and Technical Support
Xsolla

Xsolla

Xsolla is an international payment solution provider for online games, offering tools to launch, monetize, and scale games worldwide with local payment methods and fraud prevention.

Internet Software & Services
251-1K
Founded 2005

Description

  • Assist players with payment and purchase issues across email, live chat, and other communication channels.
  • Provide support in English and Russian to players and partners.
  • Collaborate with game developers and internal teams to resolve issues and improve player experiences.
  • Handle multilingual requests and inquiries while quickly identifying and troubleshooting problems.
  • Monitor system performance and escalate technical issues to the appropriate departments.
  • Provide timely updates on support cases and help ensure customer needs are met.
  • Work efficiently as part of a team in a fast-paced support environment.

Requirements

  • Fluent in both English and Russian, spoken and written.
  • Strong communication skills.
  • A natural problem-solver with a customer service mindset.
  • Willingness to work a 2x2 schedule with night shifts.
  • Strong multitasking skills and ability to absorb large amounts of information quickly.
  • Ability to explain complex concepts clearly to users, partners, and teammates.
  • Ability to work in a fast-paced environment and remain calm under pressure.
  • Fresh graduates are welcome to apply.
  • Prior experience in customer support roles is an advantage.
  • Proficiency in additional foreign languages is a bonus.
  • Strong team player with a proactive mindset and creative problem-solving approach.

Benefits

  • New Mac laptop and any other necessary work equipment.
  • Paid professional training and attendance at specialized conferences.
  • Opportunity for professional growth within the company and department.
  • Experience across various company products and areas.
  • Flexible working arrangement.
  • Access to the corporate library.
  • Health and dental insurance.
  • No dress code.

Interested in this position?

Apply directly on the company website

Apply Now

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