Intake Community Supports Representative

3 hours, 15 minutes ago
Full-time
Junior
Customer and Technical Support
Mom's Meals

Mom's Meals

Mom's Meals NourishCare delivers high-quality, fresh-made meals tailored for seniors and patients, partnering with health programs to support those managing chronic conditions and disabilities.

Family Services
251-1K
Founded 1996

Description

  • Handle inbound and outbound customer service calls, including de-escalation when needed.
  • Answer client questions and provide exceptional customer service.
  • Enter meal order information accurately into client order systems.
  • Document client conversations in the information database.
  • Contact all assigned clients and ensure an order is on file.
  • Contact case managers by phone, email, or fax regarding special client situations.
  • Assist clients with reshipments after completing training.
  • Help callers understand the Community Supports benefit and submit eligible self-referrals.
  • Notify clients when benefits are nearing expiration and assist with reauthorization or explain next steps.
  • Explain benefit requirements, including nutritional counseling and applicable timelines.

Requirements

  • High school diploma or GED.
  • At least 1 year of customer service experience.
  • Microsoft Office experience, including Word, Excel, and Outlook.
  • Clear oral communication and data-entry skills.
  • Reliable wired home internet using cable modem or fiber optic service; satellite, 4G/5G, and DSL are not accepted.
  • A quiet, distraction-free workspace.
  • Ability to perform repetitive hand, wrist, and finger movements and remain seated for extended periods.
  • Call center experience is preferred.
  • English/Spanish bilingual ability is preferred.
  • Must be located in Iowa; applicants outside Iowa will not be considered.

Benefits

  • Fully remote work arrangement for Iowa-based employees.
  • Starting pay of $17.50 per hour, or $18.50 per hour for bilingual candidates.
  • Weekly pay.
  • PTO and benefits available after 30 days of employment.
  • Monday–Friday schedule from 11:00 a.m. to 8:00 p.m., with potential overtime.

Interested in this position?

Apply directly on the company website

Apply Now

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