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Full-Time Virtual Medical Assistant / Patient Advocate

3 hours, 16 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Ro

Ro

Ro is a telehealth provider that connects patients with licensed healthcare professionals online to offer treatments for various health concerns, including weight loss, sexual health, hair loss, and fertility.

Health Care Providers & Services
251-1K
Founded 2017
$1023M raised
View All Jobs 2

Description

  • Provide empathetic, high-touch support by answering patient questions and helping patients navigate care.
  • Complete administrative tasks in the Care Center electronic medical record, including triaging, reassigning, and resolving patient messages.
  • Investigate complex patient issues and coordinate with clinical, pharmacy, insurance, and operations teams.
  • Contact pharmacies and insurers regarding prescription needs, benefits verification, and prior authorizations.
  • Translate complex information into clear, actionable next steps for patients.
  • Collaborate with internal and medical practice teams to meet service, quality, and operational goals.
  • Identify recurring patient, provider, and workflow issues and recommend improvements.
  • Participate in pilots and initiatives that improve patient support, retention, and operational efficiency.

Requirements

  • 1–2 years of experience in a patient-facing administrative, healthcare, customer service, or operations role.
  • Strong written and verbal communication skills, including the ability to explain complex information empathetically.
  • Strong problem-solving, investigation, follow-through, and attention-to-detail skills.
  • Excellent organization and time management skills in a fast-paced, asynchronous environment.
  • Proficiency with technology tools and platforms; EHR experience is strongly preferred.
  • Comfort using and critically reviewing internally approved LLM- and AI-based tools.
  • Ability to work toward service, productivity, and quality metrics.
  • Experience with health insurance, benefits verification, or prior authorizations preferred.
  • Patient-facing Medical Assistant or other relevant healthcare experience preferred.
  • Bachelor’s degree preferred; proficiency with Google Workspace and Slack required.
  • Availability for assigned 4x10 shifts from 1:00 PM–11:00 PM ET and holiday rotations; these shifts are unavailable to California residents.
  • Adaptability and a proactive approach to a rapidly changing environment.

Benefits

  • $28 per hour.
  • Medical, dental, and vision insurance with OneMedical membership.
  • Healthcare and dependent care FSAs.
  • 401(k) with company match.
  • Flexible PTO and a wellbeing stipend.
  • Paid parental leave and fertility benefits.
  • Pet insurance and student loan refinancing.
  • Mindfulness, counseling, and fitness resources.
  • Remote work flexibility across the United States, with in-person collaboration expectations for New York-area employees.

Interested in this position?

Apply directly on the company website

Apply Now

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