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Technical Account Manager

1 month ago
Malaysia, Singapore
Mid Level
Technical Account Manager
Customer and Technical Support
AWS GitHub SQL
Apply Now
PingCAP

PingCAP

PingCAP is a leading enterprise providing open source distributed database products like TiDB, a NewSQL database with MySQL compatibility, for stable and efficient data services globally.

IT Services
251-1K
Founded 2015
$342M raised
View All Jobs 16

Description

  • Serve as the trusted advisor and technical point of contact for assigned customers.
  • Build and maintain strong relationships with key stakeholders by understanding their architectures, requirements, business objectives, and challenges.
  • Provide technical guidance, best practices, and solution recommendations to help customers maximize the value of TiDB products and services.
  • Collaborate with sales, service, and solutions architecture teams to drive customer success, satisfaction, and growth.
  • Proactively identify opportunities for improvement, cost optimization, and performance enhancement in customer environments.
  • Act as an escalation point for technical issues and coordinate with internal teams to ensure timely resolution.
  • Deliver training sessions, workshops, and presentations to customers and internal stakeholders.
  • Maintain up-to-date knowledge of TiDB products, roadmaps, features, and industry trends.

Requirements

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Previous experience in technical account management, customer success, or consulting roles.
  • Strong understanding of database and distributed system-related products and technologies.
  • Excellent communication, collaboration, and problem-solving skills.
  • Ability to manage complex technical projects and prioritize competing demands effectively.
  • Certifications such as PMP, PingCAP Certified TiDB Professional (PCTP), Oracle Certified Professional (OCP), or AWS Certified Solutions Architect - Professional are a plus.
  • Experience working with enterprise customers and managing stakeholder relationships is a plus.

Interested in this position?

Apply directly on the company website

Apply Now

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