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Operations Analyst (Remote - Work from Anywhere)

2 hours, 17 minutes ago
Gibraltar
Full-time
Junior
Operations Analyst
Data Science and Analytics
Confluence JIRA
Apply Now
Xapo Bank

Xapo Bank

Xapo Bank is a fully regulated private bank based in Gibraltar, bridging the gap between crypto and traditional finance. Their innovative app allows users to securely transact and build wealth with the power of crypto and the ease of traditional financ...

Capital Markets
51-250
Founded 2014
$40M raised
View All Jobs 9

Description

  • Troubleshoot and resolve customer transaction issues within payments operations.
  • Perform daily or weekly payments to vendors and business partners.
  • Manage transaction statements and perform reconciliations of company assets.
  • Carry out controls to ensure financial data quality, completeness, and integrity.
  • Monitor card transaction processing, including authorizations and settlements.
  • Manage debit card transaction disputes and fraud claims.
  • Assist Customer Support with customer inquiries related to card operations.
  • Support general back office operations and ensure timely completion of tasks.
  • Contribute to ad hoc projects and operational improvements with a flexible, proactive approach.
  • Develop, maintain, and improve operational policies, processes, procedures, and internal controls.

Requirements

  • 1-3 years of relevant experience in an Operations department, ideally in a bank, fintech, or financial institution.
  • Bachelor's degree or equivalent in Business Administration or a related field.
  • Proven experience in at least one of the following: payments, banking, financial reconciliation, or card disputes.
  • Strong work ethic with the ability to prioritize and manage multiple tasks in a dynamic environment.
  • Excellent written and spoken English communication skills.
  • Strong analytical and problem-solving abilities.
  • Advanced Excel or database skills and a high attention to detail.
  • A keen interest in technology and cryptocurrencies.
  • Ability to work with minimal supervision.
  • Must be organized, proactive, and self-starting.
  • Experience with Jira, Confluence, and Miro is preferred.
  • Experience with Finastra or other core banking platforms is preferred.
  • Experience with G-Suite, Slack, and Zoom is preferred.
  • Experience with Mastercard Connect or VISA Online is preferred.
  • Must have a dedicated workspace, reliable internet connection, and equipment that meets minimum technical specifications.
  • Alignment with Xapo values and values-driven leadership principles is required.

Benefits

  • 100% remote work from anywhere in the world.
  • Flexible PTO plan.
  • Ability to set your own work schedule.
  • Yearly learning and development budget.
  • Opportunity to work with a high-performance, globally distributed team.
  • Work-life balance supported by autonomy and collaborative teamwork.

Interested in this position?

Apply directly on the company website

Apply Now

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