Manager, Donations Management - 2025920

3 hours, 26 minutes ago
Full-time
Lead
Operations
World Relief

World Relief

World Relief is a global Christian humanitarian organization that brings sustainable solutions to global problems through partnerships with local churches, specializing in refugee services and disaster response.

Family Services
1001-5000
Founded 1944

Description

  • Supervise and develop Donations Management staff, including work planning, performance management, time and leave approvals, training, and HRIS actions.
  • Lead staff in alignment with World Relief’s Christian values, including fostering a Christian work environment and facilitating prayer or devotionals.
  • Set team priorities, service standards, staffing coverage, and quality expectations for gift processing, receipting, donor notifications, and fundraiser alerts.
  • Own and maintain policies, internal controls, and standard operating procedures for gift processing, coding, receipting, refunds, recurring gifts, and exceptions.
  • Oversee accurate end-to-end processing of gifts across checks, ACH, wires, cards, stock, cryptocurrency, workplace giving, donor-advised funds, event platforms, and other channels.
  • Ensure donor and gift records in Raiser's Edge and connected platforms are accurately coded and aligned with general ledger requirements.
  • Lead quality assurance, audits, exception reviews, root-cause analysis, and continuous improvements to processing speed, accuracy, donor experience, and reporting.
  • Manage donor-service escalations and act as the final operational decision-maker for complex or high-risk gifts within delegated authority.
  • Oversee reconciliations and reporting, partner with Finance to resolve variances, and maintain audit-ready documentation.
  • Manage the team budget, vendor and facility needs, cross-functional relationships, operational metrics, and special projects.

Requirements

  • Mature personal Christian faith and commitment to World Relief’s mission, values, Core Beliefs, Statement of Faith, Christian Identity, and related faith statements.
  • Bachelor’s degree in a related field or an equivalent combination of education and progressively responsible experience.
  • Previous people-management or formal supervisory experience.
  • Strong knowledge of gift coding, donor intent, receipting, reconciliations, data quality, internal controls, documentation, and confidentiality.
  • Valid driver’s license, reliable vehicle access, and ability to meet MVR standards.
  • Five or more years of relevant gift-processing, advancement-services, donor-services, or financial-operations experience, including two or more years leading staff or a significant operational function (preferred).
  • Experience supporting a large, multi-entity, multi-location, or international nonprofit organization (preferred).
  • Experience processing complex charitable gifts, including stock, cryptocurrency, workplace giving, donor-advised funds, matching gifts, and event-based giving (preferred).
  • Working knowledge of Raiser's Edge NXT or a comparable fundraising CRM, online fundraising and payment platforms, and proficiency with Microsoft Excel and Word.
  • Experience with financial audits, payment-card controls, CRM integrations, process improvement, risk management, and managing competing deadlines during peak-volume periods (preferred).

Benefits

  • 100% remote work arrangement.
  • Biannual four-day in-person events.
  • Competitive benefits package for full-time employees.
  • Employee discount program.
  • Well-being program recognized with the Gold-level Cigna Healthy Workforce Designation.
  • Reasonable accommodations for qualified individuals with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Dir, Accounting

Basis Technologies 1001-5000 Media

Lead Basis’s accounting organization, guiding U.S. GAAP reporting, close operations, technical accounting, and audit readiness for its digital media operations platform.

LLM NetSuite
3 hours, 41 minutes ago

Senior Accounting Manager

Weekday 11-50 Construction & Engineering

Weekday is hiring a remote Senior Accounting Manager in India to own end-to-end accounting, month-end close, and financial reporting for a portfolio of US-based startups, growing businesses, and nonprofit clients.

NetSuite
4 hours, 11 minutes ago

Revenue Accounting & Controls Manager

Luna Physical Therapy 501-1000 Health Care Providers & Services

Luna is seeking a Revenue Accounting & Controls Manager to own healthcare revenue and accounts receivable accuracy, strengthen revenue-cycle oversight, and build scalable financial controls for a growing remote-first care organization.

NetSuite Power BI SQL
1 day, 1 hour ago

Senior Accounting Manager - CPA Level

Pavago IT Services

Pavago’s client is seeking a remote Senior Accounting Manager to lead multi-entity accounting operations, ensure accurate financial reporting and controls, and build scalable processes for growth.

1 day, 7 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers