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Customer Service Specialist - Dutch/Flemish (Remote)

1 month, 3 weeks ago
Europe, Bulgaria
Full-time
Junior
Customer Support
Customer and Technical Support
Salesforce
Apply Now
WorkNomads

WorkNomads

WorkNomads is a global employer for digital nomads, offering remote jobs, co-living spaces, knowledge sharing, and networking opportunities. They provide services in software engineering, marketing, design, and business development, hiring talents as e...

Internet Software & Services
51-250
Founded 2021
View All Jobs 8

Description

  • Handle a high volume of inbound customer enquiries by phone and email.
  • Manage approximately 50–60 inbound calls, emails, and Salesforce cases per day.
  • Support customers with questions about waste collection services, schedules, billing, and service requests.
  • De-escalate difficult situations and resolve complaints from frustrated or dissatisfied customers.
  • Represent the brand with a professional, empathetic, and customer-focused approach.
  • Accurately document customer interactions and complete administrative tasks in internal systems.
  • Work collaboratively with colleagues and clients across Europe while operating remotely.

Requirements

  • Fluency in Dutch and English, both written and spoken, is essential.
  • Proven experience in a high-volume customer service or contact centre environment is essential.
  • Experience handling large volumes of inbound calls in a fast-paced, service-driven environment.
  • Experience with ticketing systems and Salesforce is a plus.
  • Demonstrated ability to manage difficult conversations and resolve complaints with empathy and professionalism.
  • Excellent communication, active listening, and problem-solving skills.
  • Strong resilience and the ability to stay calm, positive, and focused under pressure.
  • Excellent organizational skills and the ability to multitask with a high level of accuracy.
  • Located within the EU due to security requirements.
  • Stable, high-speed internet connection and a private, dedicated workspace are required.
  • Ability to adhere strictly to predefined shifts, Monday to Friday during regular business hours.

Benefits

  • Remote work anywhere in the EU.
  • Regular working hours with no evening or weekend shifts.
  • Competitive remuneration with a guaranteed monthly salary of 2,100 EUR on a self-employment contract.
  • Home office allowance.
  • Team get-togethers and networking events.
  • Access to WorkNomads' WN LAB Hotel co-living accommodation in Bulgaria, with no deposit and discounted rates starting from 660 EUR per month including utilities and cleaning.

Interested in this position?

Apply directly on the company website

Apply Now

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