Customer Service Specialist - Dutch/Flemish (Remote)

2 months, 2 weeks ago
Full-time
Junior
Customer and Technical Support
WorkNomads

WorkNomads

WorkNomads is a global employer for digital nomads, offering remote jobs, co-living spaces, knowledge sharing, and networking opportunities. They provide services in software engineering, marketing, design, and business development, hiring talents as e...

Internet Software & Services
51-250
Founded 2021

Description

  • Handle a high volume of inbound customer enquiries by phone and email.
  • Manage approximately 50–60 inbound calls, emails, and Salesforce cases per day.
  • Support customers with questions about waste collection services, schedules, billing, and service requests.
  • De-escalate difficult situations and resolve complaints from frustrated or dissatisfied customers.
  • Represent the brand with a professional, empathetic, and customer-focused approach.
  • Accurately document customer interactions and complete administrative tasks in internal systems.
  • Work collaboratively with colleagues and clients across Europe while operating remotely.

Requirements

  • Fluency in Dutch and English, both written and spoken, is essential.
  • Proven experience in a high-volume customer service or contact centre environment is essential.
  • Experience handling large volumes of inbound calls in a fast-paced, service-driven environment.
  • Experience with ticketing systems and Salesforce is a plus.
  • Demonstrated ability to manage difficult conversations and resolve complaints with empathy and professionalism.
  • Excellent communication, active listening, and problem-solving skills.
  • Strong resilience and the ability to stay calm, positive, and focused under pressure.
  • Excellent organizational skills and the ability to multitask with a high level of accuracy.
  • Located within the EU due to security requirements.
  • Stable, high-speed internet connection and a private, dedicated workspace are required.
  • Ability to adhere strictly to predefined shifts, Monday to Friday during regular business hours.

Benefits

  • Remote work anywhere in the EU.
  • Regular working hours with no evening or weekend shifts.
  • Competitive remuneration with a guaranteed monthly salary of 2,100 EUR on a self-employment contract.
  • Home office allowance.
  • Team get-togethers and networking events.
  • Access to WorkNomads' WN LAB Hotel co-living accommodation in Bulgaria, with no deposit and discounted rates starting from 660 EUR per month including utilities and cleaning.

Interested in this position?

Apply directly on the company website

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