Service Operations Representative

34 minutes ago
Full-time
Mid Level
Customer and Technical Support
RoadRunner Recycling

RoadRunner Recycling

RoadRunner Recycling offers tech-enhanced waste and recycling services for businesses, saving costs and driving sustainability with efficient waste management solutions.

Professional Services
11-50
Founded 2014
$174M raised

Description

  • Resolve incoming post-implementation service requests and complex operational issues for Mid-Market customers.
  • Troubleshoot nonstandard customer problems and manage high-stakes service recoveries.
  • Monitor unassigned queues and prioritize critical requests in a high-volume environment.
  • Maintain accurate, complete ticket documentation and uphold quality standards.
  • Respond to internal communications about complex service issues across channels such as Slack.
  • Coordinate schedules, customer needs, and service adherence with third-party hauling partners.
  • Enforce vendor service agreements and communicate resolution details to internal teams.
  • Collaborate with Customer Success, Sales, Account Management, and Operations teams.
  • Maintain current knowledge of service expectations, process changes, and operational guidelines.

Requirements

  • 3–5+ years of experience in service, logistics, supply chain, vendor operations, B2B account management, customer service, or high-volume escalations.
  • Experience managing third-party vendors or haulers and enforcing Service Level Agreements (SLAs).
  • Demonstrated success providing high-touch B2B customer support in high-volume environments.
  • Ability to de-escalate customers and maintain clear communication throughout extended resolutions.
  • Strong analytical and problem-solving skills, including identifying root causes through operational data and metrics.
  • Experience navigating complex B2B software such as HubSpot, Salesforce, Zendesk, or ERP systems.
  • Strong verbal and written communication, collaboration, influence, and conflict-resolution skills.
  • Ability to prioritize competing assignments, work autonomously, and make timely decisions under ambiguity.
  • Comfort working in a fast-paced, phone-heavy role with constant real-time availability.
  • Bachelor’s degree preferred; must be authorized to work for any U.S. employer without sponsorship.

Benefits

  • Remote position available across the United States, excluding listed unsupported states and Puerto Rico.
  • Pay range of $21–$24.04 per hour plus a 3% bonus.
  • Set schedule of 8:00 a.m.–5:00 p.m. Eastern Time.
  • Zero travel required.
  • People-first culture recognized by sustainability and workplace awards.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Remote Response Associate, Roadside Assistance (CSR)

Agero 1K-5K Insurance

Agero is hiring remote Response Associates to handle roadside-assistance calls, support drivers during emergencies, and coordinate timely service dispatches across the United States.

34 minutes ago

Court Support Specialist

ABC Legal Services 251-1K Specialized Consumer Services

ABC Legal Services is seeking a remote Court Support Specialist in North Carolina to coordinate with courts nationwide, retrieve court documents and status updates, and ensure filings are accurately returned to internal systems.

49 minutes ago

Healthcare Customer Service Representative

Five Star Solutions 1001-5000 outsourcing/offshoring

Remote Customer Service Representative supporting a healthcare team by assisting patients with medication refills, referrals, provider messages, and appointment confirmations through primarily inbound calls.

1 hour, 4 minutes ago

Healthcare Customer Service Representative

Five Star Solutions 1001-5000 outsourcing/offshoring

Remote Customer Service Representative supporting a healthcare team by assisting patients with medication refills, referrals, physician messages, and appointment confirmations through primarily inbound calls.

1 hour, 4 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers