Remote Response Associate, Roadside Assistance (CSR)

35 minutes ago
Full-time
Junior
Customer and Technical Support
Agero

Agero

Agero provides innovative roadside assistance and claims management services to auto manufacturers and insurance carriers, ensuring the safety and security of over 75 million drivers annually through a combination of advanced technology and a vast netw...

Insurance
1K-5K
Founded 1972
$5M raised

Description

  • Handle high-volume inbound calls from stranded motorists and collect location and vehicle details.
  • Dispatch tow trucks and roadside service providers accurately and efficiently.
  • Use active listening, empathy, and de-escalation to support distressed customers.
  • Track service progress across multiple web-based systems and dispatch tools.
  • Provide clear next steps and updates to customers and service partners.
  • Document calls, navigate digital resources, and multitask during live conversations.
  • Collaborate with remote teammates and managers through Zoom and Google Chat.
  • Take ownership of each call and callback while escalating situations when appropriate.

Requirements

  • Reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
  • Have at least 1 year of continuous customer service experience; contact-center experience is preferred.
  • Demonstrate empathy, strong communication, active listening, problem-solving, and sound judgment under pressure.
  • Be comfortable handling stressful customer situations and making quick decisions.
  • Navigate CRMs, online databases, dispatch software, Google Maps, Google Workspace, and AI tools.
  • Type at least 30 WPM accurately while maintaining a live conversation.
  • Maintain a dedicated, quiet home office and provide personal work equipment.
  • Use a personal desktop or laptop manufactured in 2021 or later with supported Windows 11, at least 8 GB RAM, 20 GB free storage, and a 2+ core 3.5 GHz processor.
  • Have a webcam, USB-wired headset, active SMS-enabled phone, and hardwired internet with at least 25 Mbps download and 10 Mbps upload; Wi-Fi is not permitted.
  • Pass the required background check and commit to full-time schedules, weekend or holiday coverage, and 100% attendance during mandatory training.

Benefits

  • Starting pay of $16.25 per hour, plus $1.50–$2.75 hourly shift differentials for eligible shifts.
  • Monthly performance and attendance bonuses, overtime opportunities, merit-based raises, and referral bonuses.
  • Medical, dental, vision, disability, life insurance, and mental health benefits.
  • 401(k) plan with company match and tuition reimbursement or assistance.
  • Paid time off, paid sick leave, and 10 paid holidays annually.
  • Parental planning benefits and complimentary roadside assistance.
  • Online skill-building courses, mentorship, and cross-training opportunities.
  • Remote work with paid training; initial technical onboarding travel to Medford, Massachusetts may be required and is reimbursed.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Service Operations Representative

RoadRunner Recycling 11-50 Professional Services

RoadRunner is hiring a remote Service Operations Representative to manage post-implementation service issues for Mid-Market customers, coordinate hauling partners, and drive timely operational resolutions.

HubSpot Salesforce
35 minutes ago

Court Support Specialist

ABC Legal Services 251-1K Specialized Consumer Services

ABC Legal Services is seeking a remote Court Support Specialist in North Carolina to coordinate with courts nationwide, retrieve court documents and status updates, and ensure filings are accurately returned to internal systems.

50 minutes ago

Healthcare Customer Service Representative

Five Star Solutions 1001-5000 outsourcing/offshoring

Remote Customer Service Representative supporting a healthcare team by assisting patients with medication refills, referrals, provider messages, and appointment confirmations through primarily inbound calls.

1 hour, 5 minutes ago

Healthcare Customer Service Representative

Five Star Solutions 1001-5000 outsourcing/offshoring

Remote Customer Service Representative supporting a healthcare team by assisting patients with medication refills, referrals, physician messages, and appointment confirmations through primarily inbound calls.

1 hour, 5 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers