Court Support Specialist

1 hour, 21 minutes ago
Full-time
Junior
Customer and Technical Support
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974

Description

  • Contact courts about individual orders, case statuses, questions, and issue resolution.
  • Communicate professionally with court personnel, attorneys, customers, and process servers by phone, email, and chat.
  • Process court documents, updates, notes, and related data accurately in the Skye internal application.
  • Manage consistent incoming and outgoing calls from courts and customers.
  • Relay current court information to process servers and customers as appropriate.
  • Identify root causes and process inefficiencies affecting document movement to and from courts.
  • Navigate court dockets and websites, download documents, and import them into internal systems.
  • Perform other related duties as assigned.

Requirements

  • High school diploma or GED required.
  • Legal experience preferred.
  • At least 1 year of customer support, call-center, retail, or other customer-facing service experience preferred.
  • Strong written and verbal communication skills.
  • Ability to work and communicate effectively in a remote environment using Teams, Zoom, Outlook, and chat tools.
  • Proficiency with Microsoft Office applications, including Outlook, Teams, Excel, and Word, plus online fax systems.
  • Experience manipulating PDF documents.
  • High level of accuracy when performing repetitive data-entry tasks.
  • Ability to read, write, and speak English.
  • Quick learner with willingness to develop new skills.
  • Must be located in North Carolina.
  • Availability for full-time, Monday–Friday work.

Benefits

  • $15.00 per hour.
  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off, seven paid company holidays, and four floating holidays annually.
  • Life, AD&D, and long-term disability insurance.
  • Health care and dependent care flexible spending accounts.
  • Employee Assistance Program and pet insurance.

Interested in this position?

Apply directly on the company website

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