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Manager, Civic Engagement

2 hours, 23 minutes ago
United States
Contract
Junior
Operations Manager
Operations
Apply Now
WorkMoney

WorkMoney

WorkMoney is a nonprofit organization that provides resources, expert advice, and online tools to help Americans reduce their everyday expenses and improve their financial well-being.

Diversified Consumer Services
11-50
Founded 2020
View All Jobs 5

Description

  • Manage WorkMoney, Inc.’s civic engagement multi-channel programs, including phone and other outreach channels.
  • Translate campaign priorities into clear, executable outreach plans and keep programs organized and on schedule.
  • Build, deploy, manage, and optimize outreach campaigns, primarily through direct phone outreach.
  • Support vendor-led program execution by coordinating inputs, tracking deliverables, and monitoring timelines and progress.
  • Adjust outreach schedules and execution plans as campaign priorities change.
  • Support audience targeting and list execution to ensure outreach reaches the intended audiences.
  • Monitor performance against goals, identify gaps or risks, and recommend improvements.
  • Prepare and present regular reporting on campaign performance, including progress, challenges, and outcomes.
  • Ensure quality control across outreach programs, including accuracy, targeting integrity, and execution standards.
  • Coordinate with cross-functional partners such as data, creative, and operations teams to keep campaigns aligned and dependencies managed.
  • Maintain workflows, trackers, and documentation to support consistent and scalable execution.
  • Support preparation and distribution of scripts, guidance, and program updates for outreach execution.

Requirements

  • At least two cycles of experience managing high-volume outreach, engagement, advocacy, or political campaign-based programs, including direct experience with phone and/or SMS programs.
  • Demonstrated experience managing multi-channel outreach programs, including coordination, deployment, and performance tracking.
  • Hands-on experience with outreach platforms such as CallHub, Strive, GetThru, Hustle, NGP VAN, or similar tools.
  • Proven ability to manage multiple workstreams simultaneously while maintaining strong attention to detail and execution quality.
  • Experience coordinating across teams to deliver timely results and meet shared objectives.
  • Ability to monitor performance against defined targets, identify gaps or risks, and recommend opportunities for improvement.
  • Strong organizational and communication skills, with the ability to clearly convey updates, issues, and next steps.
  • Ability to work a flexible schedule, including evenings and weekends, based on program needs.
  • Spanish language proficiency, including experience supporting bilingual outreach, is preferred.
  • Experience working in or supporting outreach efforts in working-class communities is preferred.
  • Experience building targeted outreach lists using NGP VAN or similar CRM tools is preferred.

Benefits

  • Annual salary of $103,500.
  • Fully employer-covered medical, dental, and vision insurance premiums.
  • Retirement plan with up to a 6% employer match.
  • Employer contribution toward student debt repayment.
  • Generous paid time off options.
  • Remote work expense stipend.
  • Cell and internet data usage stipend.
  • Union position subject to a Collective Bargaining Agreement with IBEW Local 89.

Interested in this position?

Apply directly on the company website

Apply Now

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