Sr In-Home Operations Manager

1 hour, 29 minutes ago
Full-time
Lead
Project and Program Management
The Treetop ABA Therapy

The Treetop ABA Therapy

The Treetop ABA Therapy offers personalized at-home ABA therapy services for children with autism, focusing on skills acquisition and effective communication to promote independence.

Health Care Providers & Services
11-50
Founded 2020

Description

  • Directly manage, coach, and mentor 5–8 Operations Managers across multiple regions and states.
  • Set clear expectations, drive accountability, and support the professional growth of operations staff.
  • Establish and maintain standards for technician engagement, client retention and satisfaction, therapy fulfillment, and service continuity.
  • Ensure consistent execution of client lifecycle procedures across regions.
  • Monitor fulfillment, disruption resolution, scheduled-to-actual performance, documentation quality, and retention metrics.
  • Identify trends, risks, and bottlenecks and implement corrective action plans.
  • Oversee escalation management for high-risk or complex client situations, including service disruptions and pending discharges.
  • Maintain proactive relationships with families and reinforce a family-centered care approach.
  • Build workflows to track technician satisfaction and performance and partner with scheduling to ensure adequate hours.
  • Collaborate with Clinical, Scheduling, Recruiting, and Executive leaders to support payer compliance, internal policies, SOPs, and continuous improvement initiatives.

Requirements

  • 5+ years of experience in healthcare, behavioral health, ABA, or multi-site operations.
  • 3+ years of experience leading managers or senior team members.
  • Strong coaching, accountability, and performance-management skills.
  • Experience with clinic-based and/or home-based care models.
  • Comfortable working in EMRs and scheduling systems such as Lumary, CentralReach, or similar.
  • Experience using reporting and dashboards in Salesforce is strongly preferred.
  • Bachelor’s degree is preferred.
  • An advanced degree is a plus.

Benefits

  • Salary of $75,000–$95,000 annually, depending on experience.
  • Health, dental, and vision insurance.
  • Life insurance.
  • 401(k) with company match.
  • Paid time off and paid holidays.
  • Paid training.
  • Supportive, fun, collaborative team culture focused on professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Manager in Training (MIT) – Leadership Development Program

Stress-Free Auto Care 11-50 Automotive

Stress Free Auto Care is hiring a Manager in Training for a full-time leadership track to develop into multi-location operations leadership across its modern auto repair shops.

1 hour, 24 minutes ago

democracyFIRST Data Deputy Director

Progressive Turnout Project 11-50 Diversified Consumer Services

democracyFIRST is hiring a remote Data Deputy Director for a 2026 election cycle role focused on managing data operations that support multi-state organizing and voter contact programs for pro-democracy campaigns.

GCP Python SQL
1 hour, 44 minutes ago

Venture Data & Systems Lead

K Street Capital 11-50 Capital Markets

Venture Data & Investment Operations Manager at the firm to own and improve the systems, reporting, and analytics that support venture investing, fundraising, and portfolio operations.

HubSpot Python SQL
1 hour, 44 minutes ago

Video Editor & Content Operations Manager

Assistantly 51-250 Professional Services

Assistantly is hiring a full-time Video Editor & Content Operations Manager to own content production, repurposing, and distribution across major platforms for a fast-moving brand.

Instagram API Photoshop TikTok
1 hour, 44 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers